Pur Oporto Boutique Hotel by actahotels

Wonderful Experience – Looking Forward to a Future Stay! ⭐⭐⭐⭐⭐ Although I wasn’t able to stay at the property this time, I had a very positive experience with the hotel. The staff was incredibly kind, responsive, and professional throughout the entire booking process. The hotel itself looks beautiful, well-maintained, and full of character. Based on the excellent service I received, I can wholeheartedly recommend this hotel to anyone planning a visit to Porto. I’m already looking forward to booking here again on my next trip!

It's a good hotel, cozy and clean. Large room, with all the quality personal items. (Robe, slippers) Very good location, close to many attractions, attentive staff. The only thing I would like is a more varied breakfast. I would be happy to stay again.

Absolutely appalling service! Rooms were fine but on the smaller side but kept very clean. Staff could not accomodate my request despite requesting on 3 occasions that I needed 2 separate single beds and was given one queen. Staff were not willing to compensate for this. Major plumbing issues! Went to adjust the temperature of the shower and the entire hot water tap came off and so the room completely flooded. When I phoned reception to alert them they did not answer at first. They finally rang back after about 3 minutes of gushing water coming out of the wall. It then took them another 5 minutes to come up and assess the issue which by this point the hallway began to flood and other rooms were being impacted. I was then given a new room but nobody rang to check on me or see what they could do to make my stay more pleasant. No compensation provided. Was just told “I can’t do anything at the moment” and was directed to send an email to their generic inquiries email.