Qarvasla

Enjoyable stay. We had a room with a spectacular view of the old Town. The location is unbeatable surrounded with old town charm's. The bridge of peace is very close to the hotel too. A quick walk can take you there.

We really loved the hotel! It’s cleverly designed by restoring an old caravanserai in the historic part of the city. The bricks, their color, and texture give off such a warm and cozy feeling! Our room had a view of an old church, which was absolutely charming. The rooms were beautifully decorated with simple, lovely furnishings. 😍 An amazing lobby and the friendly staff truly complete the experience. I really enjoyed our 7-night stay here, and I’ll definitely choose this hotel again for my next trip! 🥰

Great Design, But Service Needs Improvement Qarvasla Hotel has a lot going for it, the design of the hotel is of a very high standard. The beds are extremely comfortable, and the breakfast selection is excellent. However, as a newly opened hotel (2024), it’s clear that the service side still needs significant development. During our stay, we experienced several issues that suggest better staff training is urgently needed: • Our room wasn’t cleaned despite the housekeeping sign being on the door for two days. • Requested a minivan from the airport and they sent a 16 seater bus for just me • We were placed in a room right next to loud music that played until 11 PM, which was especially difficult with young children. • We were questioned about minibar usage just two minutes after checkout, even though we had clearly stated we hadn’t used it. • We were asked to pay cash for a transfer instead of being able to charge it to the room. • A bottle of wine we ordered took 20 minutes to arrive — well after we had finished eating. • The laundry slip in our room had already been filled out by a previous guest, dated three months earlier. While the staff were polite and seemed to be trying, the overall experience felt unpolished and inconsistent. With proper training and attention to detail, Qarvasla could truly live up to its design and location as a 5* hotel. I’d love to return, but only if service standards improve.