Quality Hotel Darwin Airport

Clean and comfy hotel room, close to town. Friendly staff on the front desk. The bathroom in particular was showing its age but it was still perfectly serviceable. Parking onsite was ample and easy.

This hotel has marked itself as a 4 star hotel but I was disappointed after my experience with their service and rooms. The main advantage of this hotel is the proximity to the airport and that there is a complementary shuttle to and from the airport . The gentleman that picked us up happily assisted another passenger put their bags in and take them out of the van but just watched as I struggled with mine and not even an offer of assistance . He was still friendly at check in and despite his best efforts on the computer system , he couldn’t provide me with a tax invoice for my late check out payment . He advised he would leave a note for a morning staff to sort it out . A different receptionist member in the morning misunderstood what invoice I was requesting and constantly signposting me in a passive aggressive manner to the third party website I booked through . Eventually he understood that I was after the late checkout invoice that I paid at the hotel and then sorted it out. The room had dried paint stains on the carpet when you walk in . I had to immediately call the reception staff member to come and make a not so that I don’t get charged for this. The rest of the room and bathroom look good and clean at first glance . However , the ceiling fan switch didn’t work and the fan was on all night . The shower was cold and didn’t warm at all . It wasn’t even a shower . It was just dribbling water . I don’t think I would stay here again or can recommend this place unfortunately .

DO NOT STAY HERE My mother and I had a terrible experience at this hotel. During our checkout, 2 family members came to help us bring our luggage down, they had their small dog with them, however were not staying at the hotel, just helping us for 5 mins. We were startled by a very aggressive staff member banging on our door, screaming at us telling us we all had to leave instantly because of the people and dog…. We tried to explain we were on the way out, but she was so aggressive and angry she didn’t let us get 1 single word in. She also tried to snatch the dog leash out of my hand. We felt very unsafe and disappointed in this behavior from a staff member. To top it off, when dropping the key off at reception, after walking in that lady shouts in front of the whole room “THERES THE DOG PEOPLE”. Easy to say, I will NOT be staying there again.