Quality Hotel Dickson

My partner and I were staying at Quality Hotel Dickson for our second anniversary. We arrived late after a long work day and 4-hour drive, we were looking forward to getting some sleep before a big weekend. But as we set down for the night we discovered an issue with the bed. Katherine at the front desk was incredible. She was super kind, calm, and genuinely helpful. She quickly got us into another room that night so we could rest, and the next day had a replacement room sorted plus gave us breakfast on the house. Her service felt real and thoughtful — she honestly turned a stressful situation into something positive. Big thanks to Katherine for looking after us!

Rooms are a little dated but exceptionally clean and had everything you would need. Staff were very friendly and helpful at all times. Convenient location with endless food and drink options available within the tradies club or a lovely easy walk close by.

I will continue to update as i go but as a top contributor I’ll say this upon check in. Not so good: 1. Communication - I had requested an adaptor/extension lead for close to bed which they said would be organised, and though I’d brought my own it wasn’t even mentioned upon check in nor in the room when i got in there. 2. Check in - they were 20 mins late and I’d got there a little early and they did know i was there. I was told to leave and go back to reception ten mins later. Went and had lunch instead but upon returning had to still wait till 2.20pm. 3. Dripping tap in bathroom. Terrible waste of water. Big drips. I mentioned it a couple of times. I then sent this message via booking.com and am now getting a reaction, in fact, fixed! Lovely handyman and the receptionist was really wonderful and unnecessarily apologetic. 4. TV apps (Prime etc) need updating but appears to only be able to be done from a mainframe. Remotes needed new batteries, reception, done in seconds. 5. IF you can get into the code to view the room service it’s nothing like what is available at the bistro unless you’re into hot dogs and burgers (the bistro has a wonderful range of food) so I’d suggest uber instead. 5. Wifi - after 6 pm a struggle, you just have to use data. Pros - 1. Room - v nice with a balcony and well spaced out, also v quiet given the people and the club attached, with all you need including larger plates and cutlery for when you byo or uber. 2. Membership to Tradies Club complementary, inc a small snack if you would like it. But as i said above the ‘click here for room service information’, just will not work and when i did get it to, it was poor choice. Soup for me! That was good (I’d bought it in case). Uber or Coles at the corner along with Woollies if you choose not to eat downstairs (personally, i would check all reviews for the restaurant here on Google first)! 3. Parking excellent. Cameras and security v v good. 4. Staff very polite and sweet. The receptionists are fantastic. Absolutely lovely and so helpful. I’d go back just because they’re v attentive and friendly. In fact I have to go back cos i had a list and still loads to see! I hear the blossoms in spring are stunning!