Quality Hotel Parklake Shepparton

Great location. A walk around the lake across the road is a good way to unwind after a long drive. Excellent staff from reception to restaurant- friendly and efficient. The cheeseboard for 2 is superb and deserves 5 stars! 3 delicious French cheeses, strawberries, sliced fruit, nuts and crackers. As the restaurant operates as a cafe as well there is no need to drive elsewhere for a coffee. The room was well designed, spacious and well insulated from noise. Highly recommend.

Nice rooms. I booked this solely on the fact they had room service and EV car charging. I didn’t get either- the room service wasn’t available the night I stayed, that meant leaving the hotel for food whilst cold and exhausted from travelling all day. Then accidentally locked myself out due to said exhaustion on return from getting the food, and it took them 30 mins to come let me into my room whilst we stood outside in the freezing cold waiting. Food now cold. It was 8pm. Not late- but no staff around whatsoever to assist. Took two phone calls for somebody to show up. The EV charger was a bring your own adapter cable type that not many EV drivers have- why they don’t provide a simple everyday power plug for those who don’t have the extra adapter cable is baffling to me. That would at least give us a top up. Not worth the price, for over $200 a room I kinda expect better services.

Just want to bring this to management. We had a horrible experience at check in with Lauren the receptionist last night and what a shame. The location is lovely and the photos made it seem so nice but it stop there. Having beautiful pictures like many others said in the reviews does not make up for the down right rude and unprofessional staff. Almost no customer service and absolute lack of common courtesy. The receptionists Lauren on 26 July at 5.45pm spoken to me in such a condescending, disrespectful manner. I got drop off in front of reception that what people do when arriving at hotel. Not even step inside she yelling in such rude and disrespectful manner “move your car, move your car, move your car!!!!”! I explained my husband just dropping me off my kids are in the car. It’s really unnecessary. I have hurt my ankle a few day earlier and I asked nicely if any chance she have room drown stair available again yelling at me you should have call & NO WE DON’T ! Next I ask for directions to the room by lift just respond with annoying voice behind reception upstairs on the opposite building. Ask if she have the map she said NO and not even try to help. So I went next door and ask a bar staff who thankfully friendly and happy to point me to the right direction. When Lauren the receptionist saw that she try to stop him!! I get into argument with Lauren as she couldn’t be more unprofessional and such terrible person and personalities for the job. If she was helpful I wouldn’t have to asked bar staff!! I have to apologise to the young bar staff this is really unacceptable. We paid $240+ a night to be treat like this!! For god sake you should not be in customer service Lauren!! What a disgraceful experience of the hotel and first time in Shepparton. The entrance design could have been designed better with visitors car park for check-in guests next to the reception. I would not recommend this hotel to anyone. The staff at receptionist “Lauren” who clearly should not work in customer service roles . I will be making sure to tell as many people on as many review websites to make sure no one else’s weekend away is ruined like ours was.