Quality Hotel Point Cook

Very comfy stay! The rooms were spectacular no fault there, felt very personal with relaxing beds. Staff were easy going but be ready for the bond charge that was even more expensive than our stay there. The bond-taking stands out the most because I think it's a silly system. The restaurant tagged on the side there is really good, the food was super surprising (chips and calamari was great) (p.s garlic bread was crispy goodness) also portion size felt good too. Location wise, not the best in terms of things to see and do outside of the hotel (maybe see the water), but I find that our stay was good for the services on site such as pool and spa. We just wanted a bit of R&R and I think we got that with the onsite amenities. Overall great for a relaxing pitstop whilst on a long drive or a much needed reset.

Do NOT Book This Hotel in Winter – Poor Heating and Unprofessional Service Despite the room being nicely presented, my stay at Quality Hotel Point Cook (Seasons5) on June 1st was incredibly disappointing due to serious heating issues and unhelpful staff. I checked into Room 5 at 9:00 PM. Despite setting the heater to 27°C and waiting over an hour, the room remained uncomfortably cold. I reported the issue to the night staff, who admitted that other guests had complained about the same issue. He offered to move me to Room 7, but the room had the same problem. The heating simply did not work. By 11:25 PM, I had no choice but to leave and search for another hotel nearby. I requested a refund of the $140 I had paid, explaining that I wasn’t cancelling by choice—I was leaving because the hotel failed to deliver what was promised: a warm room with functioning air conditioning, as advertised. He refused and instead told me to call back at 8 AM and speak to someone in the morning. I left the hotel before 11:30 PM without using any of the facilities—no toilet, no shower, nothing. I did not stay the night. The next day, I called and spoke with a woman who claimed to be the shift manager. Unfortunately, she was even less helpful—refused to listen, immediately got defensive, and acted as if nothing was wrong. I clearly explained that the room didn’t meet the advertised standards, and their refusal to acknowledge or resolve the issue was completely unacceptable. In short, a very disappointing and frustrating experience. Clean room or not, if the hotel can't keep you warm in winter and the staff won’t take responsibility, it's not worth your time or money. Avoid this place.

One of the Worst Stays I’ve Had – Extremely Disappointing I stayed at an apartment at Quality Hotels Point Cook on the 13th of May 2025, and unfortunately, it turned out to be one of the most disappointing accommodation experiences I’ve ever had. The room was advertised as having a king bed, but in reality, it was two smaller beds pushed together. Throughout the night, the beds kept separating, making it impossible to sleep comfortably. I woke up with a sore back, which completely ruined the start of my day. To make matters worse, the TV didn’t work at all — no signal, no service, nothing. It was simply non-functional. On top of that, the apartment was shockingly dirty. There were visible coffee stains on the wall behind the couch, and thick layers of dust and grime under and around the furniture. It genuinely felt like someone had just moved out and no cleaning had been done before our arrival. Despite being told this was one of their “best apartments,” the condition and overall experience were far from acceptable. I wouldn’t recommend this place to anyone, and honestly feel there should be an option to leave 0 stars.