Quba Palace Hotel & Golf Resort

Great location and v nice build. Customer service was good in parts . Breakfast buffet was good but a lot of room for improvement. The room was very hot and stuffy- the air on was not working. The solution advised by reception was in opening the window to adjust the temperature ( it was freezing cold outside).

The hotel is located in a very picturesque, mountainous area and is indeed a beautiful palace. The check in process is smooth with the exception of any guidance or assistance with luggage. The hotel manageress, Samira is exceptionally professional and goes to great lengths to make hotel guests feel welcome and valued. The service at the mountain restaurant The Challete Steakhouse is top notch, with delicious food and friendly and courteous staff. The great 5* star service unfortunately does not filter through to all amenities and due to my very poor experience, I would not recommend the SPA at this hotel. The staff here are very immature and require additional etiquette and basic training in how to deal professionally with guests. In particular, Husein is very argumentative and disrespectful and makes no apology for his poor behaviour and even encouraged me to report him to the hotel manageress. This incident left a very tarnished image not on the hotel itself but such things have a way of causing unnecessary stress and unhappiness during what is supposed to be a pleasant vacation.

Very poor restaurant service - I ordered two dishes and the manager Asim has no clue what the dish is and send me a wrong order . Worst part is that when I call them to inform about wrong order , he slams the phone on my face , and says go call Someone else ! He argues that I placed the order he sent me . Absolutely disrespectful restaurant manager ! Can’t believe this is how they talk to guests. I’m beyond shocked at how incapable and impatient this man was when speaking to understand my requirement. Food is average . Rooms are spacious. Spa and on site entertainment provided is good for families. I hope no families coming in for room service goes through this issue .