Quest Ascot

Everything you need for a professional stopover. Check-in was seamless, room and facilities clean and serviced. Convenient and centrally located. This is the second time I have been stayed here and I have always enjoyed it. Local traffic can be a little frustrating but expected so close to the CBD. Bathroom freshly renovated with modern decor. Will be back!

Nice size room with balcony. Lovely Mor bathroom amenities. Check-in was easy with very friendly service. The location was close to the airport which suited us but could be noisy for some as the train line is close as well. Good bowling club across the road for a reasonably priced meal which was delicious.

I am very disheartened by the service I received from reception from Quest Ascot today. I had previously booked at Quest Mascot and they had not refunded me my deposit for the room I had canceled so I decided to call as I was waiting on several hundred dollars to be refunded. I had called the general Quest number and the lady on the phone had accidentally transferred me to Quest Ascot instead of Quest Mascot. I thought that this was a very understandable mistake but the woman on the phone very rudely told me that I had called the wrong number, I informed her that I was transferred to this number and was going to ask if I could be transferred to the correct Quest location but before I could finish my sentence she screamed at me “I’m telling you you have called the wrong number”. I told her once again that I was transferred to this number and asked to be transferred to the correct number as I was on hold for over 15 minutes. She then responded by screaming at me again. Regrettably, as I was screamed at multiple times I did respond to this angrily which I do apologise for, however, if she had listened to me and responded with a statement similar to “I’m sorry but I can’t transfer you, but I can give you the number to the correct location or give you our customer service email” as opposed to being hostile and screaming, this never would have happened. I then asked this woman to confirm that this is the Ascot instead of the Mascot location for my reference and instead of answering the question she responded by continuing to scream at me about me about the transfer and blamed me for being transferred to the incorrect number. I asked her my question again to which she finally answered me. I thanked her for answering my question and she then rudely and abruptly hung up on me. This kind of behaviour is absolutely unacceptable and someone who can not answer simple inquiries without resorting to yelling and hostility should not be in the customer service industry.