Quest Mount Eden

⭐️⭐️⭐️⭐️⭐️ Our stay at Quest Mt Eden was outstanding! The apartment was incredibly spacious, immaculately clean, and so well thought out—everything we needed was right at our fingertips. The layout was efficient and comfortable, making it easy to settle in and feel at home. The location is also ideal—close to Auckland City’s attractions, dining, and entertainment, yet peaceful and quiet at night. A special mention to the front office reception team who were genuinely friendly, welcoming, and super helpful throughout our stay. Highly recommend this place for anyone visiting Auckland!

Only an overnight stay for us. The studio apartment was very clean and spacious. It did come with a washer & dryer. Sadly for me the actual sleep was very uncomfortable. I don’t mind a firm bed but the mattress on the queen bed seemed of poor quality. It says it’s a pillow top but I could feel the springs so did not have a good sleep. The other reason for my not so good sleep was also probably due to the fact that you can hear vaults clearly all the movements that go on out in the hallways throughout the night. For me as a female who checked in just before 8pm, I found the current after hours check in process to be one that is not ideal. The main entry to the hotel is down a side street that is poorly lit. Rather than providing you with a temporary security code either in your booking or even over a private phone call. You are instead required to go to the main entrance door (again that is down a side street), press the bell button that calls through to someone who by the way had their kids running around screaming in the background making it difficult to hear what she was saying. Not the kids fault, but you would think the person who answered the call would have either moved to somewhere more quiet. The exchange is done over intercom which is so loud that you would have no trouble hearing the exchange from 50m away. It is in this exchange that you are provided your PIN code to collect your key for your room. Rather than just doing a quick booking confirmation and identity check, you are instead made to stand outside the door (remember this is at night and down a not very well lit up side street) exchanging information. You are then given your personal code for the safe that is inside the doors that anyone up to 50m away can hear. You’re finally let in the door and can proceed to get your key from the safe which by the way also had two other peoples room keys and instructions in. IF YOU HAVE A CAR it is important to book you a carpark for your stay. It does cost extra but you have to pay for parking on all the surrounding streets anyway. Personally I did not like the fact that you have no way other than getting out of your car to open the roller door to get into the car park. Not too big of a deal but had it been raining I would not have been happy. Again the room was very nice and clean and spacious and had a lovely view of a courtyard for a business centre next door. Not sure if I would stay here again.

Company booking for the week. Quite a lot of us. Returned to my room after a long, tiring day to find my room wasn’t serviced. I keep my room tidy and organised out of habit, but rushing out in the morning there were inevitable areas, that would need wiped (kitchen counter for example). I took some photos and went to reception. (Not attached here). The staff member was genuinely apologetic and offered to clean it then but as a lone staff member, I told her it wasn’t necessary. The next day it was done, but still well below par. My company utilised the breakfast packs and they were hideous. There’s no dairy’s or supermarkets nearby and we were taking Ubers to the city and back, so it wasn’t convenient from that point. And no one wants to cook on a work week away with meetings all week. Although the charge back is great with some local places. The bathroom was large, built in soap dispensers etc - I don’t use but my colleagues mentioned theirs were either empty or didn’t work - so if you rely on that, you might want to take things with you. I appreciated having the washing machine and drier, and the air conditioner unit was great. Some of my colleagues that live rurally found it noisy, but I wasn’t aware of it. The reception staff were really friendly and helpful. I can’t understand why they say ‘business lamp and desk’ because it wasn’t really suitable for work. I also found the internet a bit sluggish so used my own data. Really liked the charge back with local restaurants if you’ve got the energy to go out