Quinta Real Monterrey

From the get-go check-in was okay, the staff throughout the hotel only speak okay English - at best, and conversation is often difficult. when I get to my room my water was already partially consumed and the seal was broken. I noticed that the paint was peeling from the walls and that there was significant amount of black mold in my shower and on some places on the walls. I also saw that there was some beverage of some sort spilled on my nightstand and other areas that it just wasn't really that clean. I had two conditioners and did not have lotion as well. The reading light over the bed would slowly flicker. On day 3 I found my window to be open and unlocked in a way that anyone could have climbed into. The iron had something burned on it. My dumb mistake i used it on my kayaking pants without looking.... This is room 208 on Feb 10-14, 2025. I also had gone to the gym four times over my 3-day stay and only found there to be water there once. I even went to the front desk to ask for water. they said they'd send someone right away to refill the waters 45 minutes later I walked to the bar. They went to the front desk and got some water for me. I don't know why they didn't do that from the beginning. Internet was very slow and I ended up just tethering to my phone most of the time. I opted into the prepaid breakfast and found out while dining with a colleague who didn't that it was a limited menu. I mentioned in Spanish and English that I had an allergy to peppers and they still served me food with them. Thank God that it isn't a serious allergy! Overall it was an acceptable hotel stay. Nothing truly bad happened but nothing exceptional happened. I just expected more out of this caliber of hotel and found a great lack in attention to detail. I will likely try them again one day as everyone deserves a second chance.

Too bad service right from check in to the pool where I went for 10 mins to order something and called the reception and no one came. Absolutely the worst experience compared to any Quinta Real

This is my 3rd and last time here. The place is rundown and dirty. I stayed in room 109 on the first floor. There were signs of water damage. The fridge was broken and moldy. The shower vent was falling down. The electric panel in the closet was open and moldy. On the second night the hall was wet outside of my room and inside the bathroom ceiling was leaking. The MGT came by the next day to inspect but never said anything. Turns out the room across the hall was flooded ( 108 ). I guess water damage is commonplace. I complained again at checkout, but nothing was done. It is a shame because the location is great. They need some customer service training and to fix the damage