Racquet Cuernavaca

Extremely glad I stayed in this hotel during my stay. The service is top tier and very accessible.

It is a very "Cuernavaca" hotel. The rooms has a very considerable size. Consider that there is a lot of bugs, but the hotel uses pesticides to kill those, you may find some of them, but dead. The food is really good actually, mostly the breakfast buffet. The pool is heated, so it's awesome to spend the whole day swimming. The service is nice, probably short of staff, but since you are welcome outside in the motor lobby the staff is there to assist you. I would definitely visit them again. You will truly enjoy the wide variety of vegetation. Great place to relax. You can have an afternoon walk through their gardens.

The restaurant service had on the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have "to accept that breakfast will take about 30 minutes to be served" " to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more" not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip), when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, to my dismay his response literally was ""well I'm sorry but you will have to wait as much as needed to get your food"!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter. Other negatives: they charge you for the ice if you want to bring it to your room. On our arrival and the following day they didn't leave any towels in the rooms and we didn't receive them until after we called them! The bar in the pool area is not working nor their installed phone to request service, so you need to walk down the restaurant to request service which then takes a good half an hour to come, if they come at all. The mini golf is not working, the tennis area is nice only if you bring your own racquets because if you rent them they will give you racquets from the 1980's. The buffet was OK and when they finally brought more diverse food to be buffet they let you know that the buffet price will be more expensive if you take from the newly brought items (I've never seen such a thing). All in all, it is an OK hotel that could be so much better if they would give it the appropriate maintenance and hire the proper staff to run their business properly.