Radisson Blu Aqua Hotel Chicago

Went on vacation with my girlfriend & her family. We stayed here & all the staff were more than helpful & very polite. They also accommodated me with my service dog flawlessly (as well as the insulin dependant person we were traveling with). The rooms were very clean & huge! Plenty of space & house keeping will do touch ups throughout your stay if needed. Also the location of the hotel is very close to everything in downtown Chicago so it's the perfect spot to stay. The restaurant inside the hotel was amazing as well!!!

Clean, modern, spacious room. No mini fridge but could request one to be brought up. Room with a patio but no patio furniture to enjoy the views. The rooftop pool and spa were fabulous, however the indoor hot tub and steam room were out of service. The front desk service at my late 11pm check in was not very helpful, and did not tell us the room number or how to get to the room so we got a bit lost in the hotel since it's also a Condo building.

The room did not have adequate AC. They gave us a room where the AC clearly hadn’t been on since the day prior while in the middle of summer. The issue is the room can’t catch up at all unless you are in the room because there is a “15 minute sensor”. Yes, you read that right, the sensor could even turn off the AC in the middle of the night. IMO- Your sleep is worth picking a better property in Chicago. I’ll note they tried to help by overriding the sensor but it took over 1 day for the room to get to an acceptable temperature (not the desired temperature). In speaking with the front desk, we weren’t the only ones with complaints. Location was good, and staff was friendly but it seems their ability to help is limited.