Radisson Blu Hotel London Mercer Street

Staff are unbelievably helpful. Nothing is too much trouble. I’ve been travelling on business over 40 years and this is the best service ever. Restaurant menu/portion sizes not to my liking, but I rarely eat in hotels anyway. Location for the West End is superb, most theatre’s within walking distance

We had a really great stay at the Radisson Blu -Mercer Street Hotel. The location is absolutely perfect—right in the heart of the Seven Dials area, which is charming and close to all the main attractions in London, yet the hotel itself is tucked away on a quieter street that feels peaceful and calm. The hotel was very clean and well-maintained, and the staff were consistently friendly and helpful. We especially appreciated Ariela at checkout—she was incredibly kind and accommodating, answering all our questions and making the process seamless. Overall, we felt genuinely welcomed every time we returned to the hotel during our stay. It was a warm, comfortable, and convenient place to stay while visiting London. Highly recommend!

Great location and well equipped rooms but very disappointed in the cleaning and service. While staff were friendly out room was not cleaned - this doesn't matter so much but would expect the coffee station, toilet paper, bins to be changed at a four star hotel. We asked twice for assistance before a staff member arrived with supplies and were told on departure that it was normal to have to ask for cleaning each day - however from previous experience I. This hotel this was not the case. The window in our room did not close and again had to ask for assistance on Saturday morning and night before maintenance came to the room. Enjoyed the hotel despite this, the lobby is beautiful and can't beat the location, but a shame about cleaning and service.