Radisson Blu Hotel Lyon

We were hospitably received at the hotel, despite problems with booking a room on our part (booking through an agency). The rooms are spacious and clean with a beautiful view of the city. I might miss a little variety at breakfast. During the week we stayed at the hotel, breakfast was monotonous, but tasty and there was enough food. The only criticism regarding the rooms is the ventilation, heating and cooling, which I have not studied at all. In April, I would have expected a slightly higher temperature in the rooms. It was quite cold.

This was my first stay at a Radisson Blu, and while there were many positives, there were also some areas that clearly need improvement. The highlights: the building itself was stunning with a beautiful view, and as a member, I appreciated the complimentary water, VIP dining benefits, and room upgrade. These touches definitely added to the experience. However, there were several disappointing aspects. On the first day, housekeeping wasn't completed until after 3 PM, which meant I couldn't access my room for quite a while. The cleaning itself felt rushed—for example, when I reported that the shower wasn’t draining properly, the cleaned-out hair was left in the toilet, which was unacceptable. Water bottles and coffee capsules weren’t replenished unless specifically requested, and there were issues with receiving the invoice properly. Overall, while the location and core services were strong, the hotel has quite a few areas that need attention to meet the standard expected of a premium brand.

EDIT: Must reduce my previously weak rating to the minimum. Double charge posted for stay extension. City tax charged for 2 persons while only one was checked in. Something is very wrong here!! Small rooms. No dental kit provided in the room. So called One touch service takes forever and no one is promptly responding, and the reception can provide it only after 10 minutes… below any criticism for apparently 4 star hotel