Radisson Blu M'Bamou Palace Hotel

Ate here on a Monday night, 10 of us plus our local guide. Despite the restaurant being pretty much empty when we arrived, our food took ages to come, in dribs and drabs, main meals arrived without their accompaniments which came much later, and/or vice versa. I waited and waited. Although not acknowledged, my order had clearly been forgotten. By the time it came (without the vegetables I ordered which I then had to ask and wait for again) almost everyone else had finished their meals. Not a hint of apology. My "smoked" chicken was bland, the sauce lacked any real flavour, some of the chicken had been freshly cooked but the largest piece was cold, hard and inedible. The vegetables were also pretty tasteless. When I asked for a fruit juice, I was told there was no fruit juice, of any flavour at all, in the hotel but I could have Coke or other carbonated drinks. My one course was €20+.

I am staying in this hotel almost for a month now. I will simply write down facts so that whoever is considering to stay can adjust their expectation to their 4star rating. -I ordered room service a few times. They usually do not have what’s written in the menu. Either they are out of stock or they make something alike. Also you have to wait about an hour and half average, and that’s even lucky because here our request is easily forgotten. -before going out in the evening I asked for room cleaning. I came back to my room to notice that it is not cleaned at all. This happens too often, maybe 6,7 times if I remember correctly. My husband once bumped into cleaning stuff, my husband said Bonsoir and the stuff just glared at him. (When I bumped into other cleaning stuffs they were all nice and I appreciate them. This man could be exception) -the situation above forced us to wait outside the room or in the lobby for about an hour several times, and it was hard for me because I could not prepare my son to sleep even it was already over his bedtime. -we had to change our room during our stay because no hot water was running in the previous room. After moving out to our new room I came to know that many things/features were out of order in the previous room. They seem to never fix anything. -when I was swimming in the pool, suddenly dark colored water started to splash underwater from the bottom of the pool. Pool guard was not there at the time so I had to take care of many other kids(they were not mine) not to go near that dark splash. I still wonder if it came from sewer. The bartender was just watching us, I asked him if it is safe to go into the water, he said that is none of his business. Now that’s about it. I don’t blame them for the frequent water outage and power outage, since it’s normal in this town. Still if you are to stay here for business I recommend to bring your own wifi. Also I had to take stairs with my 3yrs old son, from 9th floor to RC. I do not want to hurt the feeling of good people who works here, but there are some who sees the request from the customers as trouble to be ignored. I feel ignored many times here. Personally, the next time I stay in Brazzaville I would chose a different hotel, where I can actually rest without so much stress.

Radisson Blu Brazzaville is a complete disaster. For a so-called four-star hotel, you’d expect basic things like electricity, hot water, and clean rooms, right? WRONG. The power cut every five minutes—no elevators, no Wi-Fi, no TV, NOTHING. Hot water? Only after begging, and even then, barely enough to rinse off. The air conditioning was useless—you either roast or roast. The food? Absolute trash. The fries were black, soaked in oil, burgers were inedible, and even plain rice was a fail. Breakfast was a joke—stale bread that felt like plastic, and omelets drowning in oil. Nothing was fresh, nothing was edible. And the room? Filthy. Insects in the bed (yes, bugs living their best life while you suffer), and the whole place felt like it hadn’t been cleaned in months. Hands down, the worst hotel I’ve ever stayed in. Save yourself the headache and stay anywhere else.