Radisson Blu Royal Viking Hotel Stockholm

We were so elated that the hotel was so close to everything!! The staff was friendly and very helpful! I highly recommend adding the breakfast! If you add it to every morning there’s a discount. The coffee there put it over the top! Delicious! We loved our room! It had so much space and the tub was so relaxing! We had a wonderful stay here!

Perfect location. Nice check in. Very large premium room. Lots of space. View towards the atrium - but that ensures you are not disturbed by street noise. Breakfast buffet is good - the breakfast room though a bit crowded. Returned for 2 more nights and this time I got an upgrade to a room with lake view and huge bathroom. Good sleep. Comfortable bed and a very clean and quiet room. An incident with water dripping from the ceiling was quickly fixed.

Honestly, this was a mixed bag. The level of customer service was lacking as compared to other 4 star hotels. Upon checking in, we asked for a bellman but were told they didn’t have this; indeed, the front desk staff didn’t know what a bellman was. The first room we were given was extremely hot (Stockholm was 30 degrees that week). Instead of fixing the issue, we were offered another room. It appears the attendant is only on duty Monday through Friday from 8am-4pm. Really? What if something happens at 5pm on a Friday - no resolution until Monday morning? While I appreciated the offer, moving rooms isn’t how I wish to spend my vacation time. But we did it anyway - no one helped us with the move. The second room, had better a/c, but the safe was running very low on battery. When we reported the safe, the attendant promptly addressed the issue and said, “good thing you noticed!”. So it’s the guest responsibility to make sure the in-room amenities function properly? If so, I wish to paid for providing this service. We also found the bathroom exhaust to not be functioning and the drainage in the shower to be loose and slow. The TV also turned off after 10 minutes. We didn’t report this, as again, it’s not our responsibility to check and we had grown weary with the list of things that should have been addressed before the room was released to customers. While the staff was responsive when we reported an issue, they were not proactive about preventing issues from occurring. Also, we had been looking forward to visiting their rooftop bar, but every time we tried to go, they were closed - even if the hotel information listed on the TV screen said they were open. Upon check-out, my husband found a rolling cart so we could bring our luggage downstairs. Strange that they have a cart but no bellman. And while we were waiting outside for our uber, we were physically accosted by a drunk who was displeased that we didn’t give him money when he asked. This was at 9:30am. I can’t help but wonder if there had been a staff member out there with us if this person would have been dissuaded from approaching us at all. But no one came to our aid from the hotel and there was no police presence. Luckily, this person didn’t have a knife or things would have been very different. It was our first time in Sweden and I’m sad to say, our last. We are street smart New Yorkers and yet have never experienced something like this physical assault at home. We were prepared for Sweden to be expensive, but the lack of customer care and service were disturbing to say the least. One and done.