Radisson Collection Bilbao

We stayed with family for three days at the Radisson Collection Hotel, Gran Vía Bilbao and had a wonderful experience. From the very beginning, the check-in process was quick and smooth. The rooms were very nice, spacious, and comfortable. The staff and service were truly helpful and pleasant throughout our stay. I would especially like to mention Pablo from the concierge team for helping us perfectly organize our tour in Bilbao. Also, a big thank you to Victoria from the SPA, who was incredibly kind and welcoming to our family. Highly recommended!

Not sure it's a 5 star hotel to be honest. I wonder are the poor staff not paid enough as a lot of them seemed unhappy and uninterested. Our room and bathroom was nice, liked the decor. DO NOT have drinks on their roof terrace, €25 for 2 normal Spanish beers plus other drinks our friends had were sooo over priced. Breakfast not amazing in any way. Made 3 attempts to ask for a hard pillow and each time i was given a soft one...it just got funny in the end.There was no complimentary water in our room either which is a basic standard in any 5 star hotel! There are so many other less expensive and nicer alternatives in the same area. I would choose differently the next time we visit the city., Sorry guys.

Honestly horrible experience. Yes decor is nice and location great. However, we arrived during the heat wave expecting a 5 star hotel. Yet air conditioning was not working. We were moved to two different rooms both not working and then at the end staff essentially said ' that was all they could do' and 'try closing curtain'. The rooms stayed hot and humid with temperatures around 24-25 degrees. On top of this we requested to speak to the manager who declined to contact us. Would not recommend at all. Service befitting a 3 star hotel.