Radisson Collection Hotel Royal Mile Edinburgh

We came to Edinburgh for three nights and after looking at a lot of hotels decided on the Radisson Collection. We went for the premier collection on the top floor with a castle view. Lovely view, fridge did not work and was told by reception that it’s not really a fridge?? The bed was big and very comfy, no where to hang your coats in such a spacious room. Parking was great and very reasonable for a city. Breakfast was nice with a good choice although the bacon was terrible and under cooked and fatty. On our last day there was a big group of about 70 and they ran out if everything and when I asked a waiter for some items that had ran out he replied he was busy sorting out the juice. Would have thought he would have been better replenishing the food instead of cleaning the juice area and been more helpful. We enjoyed our stay, when we checked out I was not asked how our stay was? Friendly staff but for a 5 star a few minor issues.

Terrible experience — poor service, dirty rooms, and badly designed spaces We stayed as a family of four (two adults, two kids), and our experience was disappointing from start to finish. When we arrived, no help was provided for our luggage despite a steep entrance. The receptionist claimed to be “alone,” which was false — we saw other staff but none of them bothered to assist. We were left struggling with heavy luggage and kids after a long journey. The breakfast area was extremely cramped. It was so small we were constantly bumping into other guests just walking to our table. It felt chaotic and unpleasant, definitely not what you expect when paying for a relaxing holiday. We booked the Royal Mile Suite, which was large but poorly designed — the layout made no sense and the space felt dark and gloomy. Worst of all, the cleanliness was unacceptable. The suite was dirty everywhere, and honestly, it looked like they barely bothered to clean. We regretted booking this hotel and would absolutely not recommend it to families or anyone expecting even basic comfort or service. Save your money and stay elsewhere.

Total eyesore that ruins George IV and the old town. Also, basically zero transparency or information available as to why it’s been under construction for so long. The beige block is under 20 years old, crazy that it needs such extensive maintenance. At least the 1960s Lothian Council Offices that preceded it were cool