Radisson Collection Hotel Xing Guo Shanghai

This hotel is extremely well located, right in the centre of the Shanghai. The hotel is run with utmost professionalism (above and beyond expectations) but what was more impressive to me was that they discovered a that it was my birthday and not only upgraded the room but also offered complementary breakfast to our family. I had never experienced such attention to detail before even though I am a frequent flyer. Well done!!

Stayed for 3 Nights. Staff accommodated our late checkout and late housekeeping requests. Buffet breakfast is a delicious mix of Chinese and Western with great views of Nanjing road. Gym is decent and well-maintained with strength and cardio equipment. Tip: If you have a double-storey room and top floor is warm, turn on the air conditioning on the top floor for at least 4 hours before bed.

The rooms were comfortable and well-appointed, though a bit dusty. One unusual thing we noticed was that the cupboard light would turn on and off by itself during the night—it happened in multiple rooms, which made it a little unsettling at first. Service was average. Early check-in was not accommodated easily, even when we offered to pay for an extra night. After repeated requests, we were finally given a room at 11:00 AM, as they claimed the hotel was fully booked. The location is definitely a highlight—very convenient, right near the main road with lively, bustling streets and vibrant Chinese lanterns adding charm to the surroundings. Overall, it was a decent stay. However, the breakfast was disappointing—not international at all. The smell of cooking oil was quite strong, so I ended up sticking to pancakes for all five days. It would be great if the breakfast options and quality could be improved, especially since we expected more from a chain hotel. Also, breakfast is cleared right at closing time—sometimes even a few minutes early—so be sure to arrive well in advance.