Radisson Hotel Nola Naples

We stayed here after our flight home was canceled. The hotel is very new and contemporary. The staff was very helpful and booked our transfer to the Naples Airport the following morning at 3 am. The driver was right on time. The desk attendant made a great lunch recommendation for pizza. The neighborhood surrounding the hotel is pretty gritty and a bit sketchy. We did have a great time at the pub adjoining the hotel. The bartender there was so much fun to talk with about everything from soccer, food and the culture of Napoli compared to the rest of Italy.

I can simplify the comment: everything you read below is real. One lift, breakfast with no replacement, shower is ridiculously tiny and yes, every time you use it your bathroom is flooded. Air conditioning, forget it. You choose if you want to roast inside your room (pic below) or don’t sleep because of the noisy region. Ah, minibar is also not cooling. It is as warm as the room. It is a pity. Looks like a nice and modern hotel that someone left without maintenance and supervision. Look the other picture of a very nice gym (brand new Technogym equipment) with the walls full of mould. One positive comment: receptionists were great trying to fix things, but not their fault. They couldn’t… Management decision.

First world issues, I get it, but this hotel is way below normal pan-European Radisson standards and, at the end of the day, I am paying the bill. The hotel has a fundamental damp problem, breakfast is pot luck as to choice and availability, the team are let down by the infrastructure. If it wasn’t for the reception staff, it would be 1 out of 5! And that’s the first ever time I’ve thought that about a Radisson hotel, having been a Rewards member for over 6 years. Apparently we were staying in a “Premium” room (I have my doubts), one below a Junior Suite and two up from “Standard”, I have had better facilities in a Premier Inn!! A cramped bathroom, a stupid design that pinched the sink against the entrance/shower screen, a door that wouldn’t lock and the shower soaked the entire bathroom floor (designed with no door so it just gushed out, but it’s not a wet room!) so that’s your days towel supply gone. The fridge was broken, the ironing board collapsed on my toes. These were replaced quickly, to be fair and very politely so. Staying and booked as such with the wife, room was still set up for single occupancy. No coffee machine (Premium room?), cramped bathroom, peeling wallpaper, stupid computerised light system, invasive emergency night lights that lit the entire room, so what’s the point of black out curtains!? It’s as if nobody from management has ever spent a night as a guest to see issues first hand… ooh, there’s an idea! The breakfast was a farcically low standard. To list the issues is an essay in poor food and presentation management in itself. The 2nd day was worse! 🤷‍♂️ And then the gas pipes blew so there was no hot water. I agree, this is not the staff’s fault. The issue is, had we not enquired why there was no hot water, we would have been stuck in the hotel for another day and an early morning without. As it happened, at 2200 hrs, we were offered another hotel and transport. We took it and spent the remaining two nights at the Holiday Inn Vulcano Buono which was eminently superior in every way. A big let down is the Radisson Nola Naples. Very polite staff, very let down by all the things around them. The litmus test, would I stay here again? Never, and I’m a fan of the Radisson chain.