Raffaello

The hotel is beautiful and very comfortable. I appreciated the spacious bathroom and large shower, as well as the comfortable bed and the bright, roomy feel of the entire space. While the location isn’t the most convenient for public transportation, having a car made things easier—especially since we needed parking. We drove to the city center and found organized parking just outside the ZTL zone for only 1.5 euros for two hours. I would definitely recommend this hotel!

Beautiful hotel, the rooms are spacious and had all the usual devices to make life easy. A few minor niggles, how does one control the extractor fan in the bathroom. The Television constantly told me when I'd adjusted the volume up/down. Do I need audible as well as visual? No not really. There was no way to turn this off apparently. The immediate location around the hotel is sadly a little shabby. Staff very pleasant and helpful.

Had a nice stay. Restaurant was fantastic, really, and the waiters, 5-stars, I really recommend the restaurant Sottoluce ! Concerning the room, all good. Concerning the hotel staff, well, could be better. Not rude but not nice either, and seems to be pretty constant (friends went last year and told me the same). Maybe one thing to complain, is the garage access. We arrived after 600km trip and I had previously booked the garage at the same time I booked the room, so when I arrived I directly went to the garage (kind of made sense to me), but it was closed and when I called to open it, I've been told I first had to go again around the property, park outside (free parking, but not strictly in front of the main entrance, it's on the side of the hotel), get inside the hotel, do the check-in (and give them my plate number) and then go back outside to the car to then enter the garage. Well, for a 4-stars hotel, seems to me a bit over-complicated, not customer friendly and slightly bothering, could be much simpler, and avoid useless logistics if customers could park directly inside. A bit cheap from the hotel, just to make sure the 15EUR for it have been paid (I guess that's the reason, would make much sense otherwise).