Raffles Jakarta

We stayed at this hotel for four nights, and from the moment we arrived, we felt genuinely welcomed. The staff at check-in were incredibly friendly, even crouching down to assist us during the process that we had never experienced before. The hotel also surprised us with a thoughtful birthday celebration, which deeply touched us and made our stay even more memorable. Housekeeping did an excellent job every day, keeping our room clean and comfortable so we could fully relax. The butler service was outstanding, always attentive and quick to help with any request. Their professionalism and care made our stay even more enjoyable. This is a hotel truly worth staying at. We highly recommend it to anyone visiting Jakarta. A must-stay property that delivers exceptional service and hospitality.

Our experience at Raffles Jakarta was truly delightful. Our very first trip to Jakarta with our two children (5 and 2 years old) was a great success, thanks to the hotel’s excellent facilities and the warm hospitality of the Raffles staff. Raffles provided children’s amenities such as lotion, shampoo, and body wash, and although it was a paid option, the Kids’ tent set up in the room made our children extremely happy. The breakfast restaurant offered a wide selection of gluten-free items, which made it a very suitable choice for our children’s meals. Some of the restaurant staff even went the extra mile by making special pancakes for them, showing exceptional kindness. The kids’ pool was highly satisfying for our children, and we also made good use of the jacuzzi with warm water. The playground connected to the pool was well utilized, and the Kids’ Club, although small, had fun toys and activities (including a PS4). Room service offered a well-prepared kids’ menu at a very reasonable price. The spa was extremely satisfying, and in terms of facilities, I would say it was even better than those at the Ritz-Carlton, which is considered one of the top hotels. At checkout, we were even able to capture a memorable family photo at the entrance of Raffles Jakarta, which left a lasting impression. However, we also hope for a few improvements: Firstly, it would be great if a small plastic step stool were available in the bathroom so that children can wash their hands more easily. Secondly, while the restaurant provided high chairs and children’s tableware, the plates and bowls couldn’t be placed securely on the high chair trays. This is something that could be improved.

A weekend escape at the Raffles Jakarta was a masterclass in rest and impeccable service. From the moment I stepped out of the car, I was greeted with genuine smiles and warm welcomes by staff (and even remembered my name for whole of my stay). My room was the perfect sanctuary for a deep, restful sleep. While I had a dedicated butler to assist with my needs, the service was so proactive that everything I could have wanted was already taken care of. A huge shout-out to the housekeeping staff who worked magic; my room was always restored to a top-notch condition, with my things thoughtfully arranged. The quiet lounge was a highlight, with remarkable staff always on hand to assist. Breakfast there was excellent. My only regret was missing out on the cocktail hour due to an outside meeting, which I'm sure was just as perfect as everything else. Check-in and check-out were effortless and efficient, and the direct access to Ciputra Mall was incredibly convenient. After such a flawless experience, I'm already wondering why I didn't stay at this hotel as often as it should be!!!