Railway Square Yha

Location is good for the price if you're wanting close to the Harbour, and excellent of you're wanting close to the train station. Overall, very supervised and well kept. Facilities for cooking are very well organized and stocked. This hostel seems to attract groups, so it's a bit hard to find connection if you're traveling alone. Internet and air conditioning were acceptable, although noise from trains may be a problem for light sleepers.

My stay wasn’t bad. The toilet and shower were big and clean, but the room was small and hot with no air-conditioning. No luggage storage. But before my stay, the lady on the phone was very rude. I booked a non refundable one through booking.com but something went wrong with my work unexpectedly, so I couldn’t make it on the day I scheduled to check in but still needed to pay the full price. So I politely explained the situation and asked her if there’s anything she could do for me and she said “If you book a non refundable room that means you need to think before you book.” I’ve been working in hospitality for quite a long time as well, can’t believe she spoke like that to her future customer.

My room was clean, comfortable and had a hanging rack, stool, desk and double bed with bunk. I had no issues at all with the room and every staff member I dealt with was fantastic. My chief complaint is the amount of noise other guests were making at 1 am and even later. There was yelling, raucous laughter, rearranging furniture and animated games of pool. It was really ridiculous. I've never stayed at a hostel where guests were permitted to use public areas right near guest rooms at such a late hour and so loudly. My second issue is that there were signs encouraging smoking right outside the front door, on the covered verandah. It is not at all appropriate to have your guests walk through a cloud of carcinogens to access your hostel. Without these issues it would be a great place to stay, with a fantastic location.