Rainbow Ocean Palms Resort

Beautiful, spacious room in a great location! The bed was super comfy & being able to fall asleep to the sound of the ocean was really relaxing. Would recommend to anyone looking to stay at Rainbow Beach

Me and my partner decided to last minute getaway over the weekend and I’m so glad we chose rainbow ocean palms resort it was perfect, amazing view, a quiet and relaxing place would 100% come back Staff were amazing when I call and booked in nice and friendly and very helpful didn’t get his name but thank you The room was perfect, so clean and refreshing 👌

Disappointing Second Stay — Poor Service and Misleading Accommodation I have stayed at Rainbow Ocean Palms Resort twice in the past year. My first stay, in Unit 10, was excellent. The apartment was exactly as advertised: a one-bedroom with ocean views, clean and well-presented, and it included a fully enclosed bathroom, which I had not specifically requested. I didn't interact with management during this stay. This positive experience led me to rebook for a second stay. Unfortunately, the second stay was markedly different and deeply disappointing. I was placed in Unit 2, which did not reflect the advertised standards. The bathroom had no door separating it from the bedroom, and a window—without glass—connected the bathroom to the kitchen, dining and living area. This design raises serious hygiene concerns. The ocean view was also significantly obstructed by trees, and the apartment contained several locked doors, one of which I reasonably assumed might have led to an additional bathroom. When I approached the property manager to ask whether another bathroom could be unlocked—so I wouldn’t disturb my partner during the night—I was met with a rude and unhelpful response. I was told this would incur a $50 charge. The manager then insisted that I should have checked whether the apartment had a door on the bathroom before booking, which is an unreasonable expectation. He also made irrelevant remarks about how I had booked through a third-party site and should have booked directly through the property's website—none of which had any bearing on the issue at hand. He further distanced himself from responsibility by stating he is not the owner, not the architect, and merely the property manager—implying it was unreasonable to expect a basic feature such as an enclosed bathroom. I strongly disagree. Most reasonable people would expect a bathroom with a door and an enclosed window, and would find this setup unhygienic and inappropriate for the standard and pricing of this accommodation. To add to the frustration, Unit 2 was priced the same as Unit 10 despite being clearly inferior in layout, amenities, and overall experience. I chose to rebook based on the quality of my first stay and did not anticipate needing to request something as fundamental as a door on a bathroom. After reading other reviews, I can see that I’m not the only guest who has raised these concerns. I strongly urge management to listen to this feedback and make the necessary changes. I will not be returning, and I suspect many others will feel the same. That said, Rainbow Beach and Carlo Sand Blow remain beautiful locations well worth visiting. Unfortunately, I cannot recommend this resort—particularly Unit 2—due to the misrepresentation of the accommodation and the poor quality of service received.