Raintree Rolla Hotel

I had a very disappointing stay at Hotel Raintree. The service was shockingly poor for a hotel that claims to offer premium hospitality. The staff was unresponsive and seemed uninterested in addressing guests’ concerns. My room wasn’t cleaned properly when I checked in — there were stains on the bedsheets and dust in the corners. Room service was extremely slow; it took over an hour to get a simple order, and when it arrived, it was cold. The front desk staff were unhelpful when I tried to bring up these issues, brushing it off with no apology or attempt to resolve the situation. Overall, the hotel did not live up to the expectations set by its online reviews and photos. Definitely not worth the price. I would not recommend staying here to anyone looking for good service and a clean, comfortable stay.

Poor customer service and rude receptionist. My family with 3 kids went there, do the booking through Agoda.com in front of the lady receptionist. while arranging the booking she did not inform us that pool is under maintenance. She let us finish the booking do the payment without informing us that we cannot use the pool. I spoke with the manager told him that the only reason we went there is for the kids to use the pool. He said they did not inform us because not all guest wanted to use pool. He said we can cancel the booking and give us refund but it didn’t happen. WHAT A WASTE OF MONEY AND TIME!!!!

This was one of the worst hotel experiences I’ve ever had. The room was infested with bugs. Pillows, sheets, and towels were stained with filth and even blood — absolutely disgusting. Nothing was clean. The carpet was filthy; the streets outside were honestly cleaner than the room. Although there is supposed to be free public parking right in front of the hotel, the valets take control of it and don’t allow guests to park themselves. Completely unacceptable. I strongly advise against staying here. Save your money and your health — this place is a nightmare.