Ramada By Wyndham Cairns City Centre

I love this hotel, and the recent bathroom renovations make it quite pretty. The rooms are clean, with lovely natural light. The balconies are spacious. It's just a nice place to be. The gym is adequately equipped for a hotel gym. It would be five stars, but the information that the pool is under renovation is buried deep in the website, not on the landing page. I found this a bit cheeky. It was also very cheeky that when I asked about it, they told me they were providing an alternative, and then directed me to the nearby public pool.

On the holiday of a lifetime we arrived into Cairns around midnight for a 1 night stay here. According to our travel agent booking our room was supposed to be a deluxe family room. The hotel is a dump and falling apart. It resembles a 1960's horror movie motel. A 2* backpackers hostel would sum up this place. I fail to understand why anyone can post a good review about this hotel. We will certainly be informing our travel agent back in the UK they should not be booking this hotel. The hotel website claims it is a tropical oasis! Nothing could be further from the truth! On the plus side, the bedsheets were clean and it is in a good location.

Don’t get conned!!! Motel refused to take any responsibility for issues when we attended in June. Advised there was a pool when booked, on arrival advised pool was being upgraded commencing 18th November (presume last year) but can’t believe a word they say. Manager Sarah was not interested in assisting to resolve the issue and blamed the travel agent. Failed to take any responsibility. We were told the public pool was only 10 minutes walk and they would supply a beach towel! Thomas the initial manager accepted to upgrade us initially but we had just unpacked and suggest we speak to the other manager Sarah the following day. Sarah was not interested and stated it’s not their problem. No chairs on balcony, had to drag chairs from room. Cleaning staff did a fine job. Toilet paper was in packets, apparently no rolls were available. Hard hats required when entering motel grounds as bits of the roof was falling after recent damage. No signs to indicate safe areas. Highly recommended all potential patrons stay away!!!