Ramada by Wyndham Wellington Taranaki Street

Had a fantastic stay here! The front desk staff, especially the gentleman who checked us in, was absolutely amazing, so helpful, friendly, and positive. He assisted us not just with check-in but also with directions, local recommendations, and anything else we needed. Truly great customer service! We need more people like him in customer service. The room was neat, clean, and fully self-contained with a hot plate, utensils, and even a dishwasher. The bathroom was a bonus too, equipped with a washer and dryer, perfect for doing laundry before continuing our travels. The location was absolutely spot on, so many cafes, restaurants, and fun spots within walking distance, including vibrant Cuba Street. As a tourist, I couldn’t have asked for better! Parking was very convenient as well, with ample safe paid parking at the hotel and plenty of street parking options nearby if needed. Overall, excellent value for money with all the amenities you could need, ideal for both short and long stays. Highly recommend as my stay here was nice and comfortable.

Great place to stay for a few days. To have a kitchen and laundry machines was very useful. Good walkable location to a variety of restaurants. Staff were very helpful, even lent me an umbrella for the wet weather. I had only one issue, and that was the door to my room would move when the next room open and close their door. So it sounded like someone was trying to open my room door. Was a bit unsettling. Overall it was a very good place.

Excellent customer service - 👏 I had a disappointing experience at a nearby hotel today - online it looked upmarket - and priced as such - but it was budget in reality - small, average quality kettle - mine stopped working, no air-con, poor ceiling fan. It was superficially good, however, after two days the limitations were stark. I wanted to leave this hotel to find somewhere more appropriate, comfortable & and relaxing to end my stay in this beautiful country. I walked a few minutes to Ramada, an internationally respected brand. While a large room - suitable for remote working - was not available on short notice - the manager was fantastic. He listened and empathised so genuinely that I wanted to publicly recognise his commitment and care. [NOTE : I have not rated the rooms as a large one was not free at short notice. Howver, all guests interacting with the Manager for the time I was there seemed friendly and certainly did not raise any complaints. It is all too rare in this era of impersonal or non-existent service to have your mood improved inba hotel foyer! Thank you for listening, showing genuine empathy and real local knowledge. This commitment to customer service and being an ambassador for the best of Wellington is what I love about travel. I also liked how the hotel obviously attracted diverse and interesting guests - local & international - couples, solo travellers, people staying for a few days or a week.