Ramada Encore by Wyndham Monterrey Apodaca Zona Aeropuerto

We stayed for one night for the first time and we love this hotel. The best hotel we've stayed close to the airport by far. Clean rooms, smelling good, kind staffs , great breakfast buffet, and great wall art. Not to mention the free shuttle to the airport. I would recommend this hotel to anyone. The hotel is away from restaurants and bussineses but when it comes to food , there is always uber eat or didi. Can't wait to go back for our next vacation.

It’s a good hotel overall. It feels new and clean which is great. The restaurant is also good! The location however is not the best, it’s in the middle of lots of construction and there isn’t much to do around. Somehow convenient for going to the airport although some traffic can be found

The main reason I’m leaving this review is because my food was gone when I got back to my room. I’m not sure if the cleaning staff threw it away or helped themselves to it, but either way, it’s completely unacceptable. I didn’t authorize anyone to touch my things, and there was no reason for the food to be touched at all. That alone made me feel really uncomfortable and disrespected during my stay. On top of that, the front desk staff acts visibly annoyed when you ask questions. They brush off anything you bring up and seem more interested in avoiding work than actually helping guests. It honestly felt like I was bothering them just by speaking. The combination of poor service and my belongings being messed with made this a very uncomfortable stay.