Ramada Plaza by Wyndham JHV Varanasi

I had three rooms booked at this property in the month of July 2025. This has undoubtedly been my worst hotel experience to date. I generally have modest expectations when staying at a hotel, but this property significantly tarnished the Ramada brand for me—I’m unlikely to choose Ramada again after this stay. Right from check-in, the experience was unwelcoming. Instead of a warm greeting, I was presented with a list of strict rules—no outside food, no guests after 10pm, and more—making it feel more like checking into a hostel than a five-star hotel. The primary issue was the ongoing redevelopment (which the hotel refers to as "renovation") from the fourth floor upwards. The noise from hammering and drilling was relentless and extremely disruptive—I’ve even uploaded videos as evidence. Frankly, the hotel should not be open to guests during such major construction. When I complained and requested a refund so I could move to another hotel, the staff simply pointed to the small print on my booking, which mentioned the renovations, and refused to offer any compensation. I noticed other guests were also voicing similar complaints, but the staff seemed unconcerned. Additionally, the beds were infested with bed bugs, leaving us with bites all over our legs and bodies—something I’ve never encountered at a branded hotel. I have attached photos as proof. To make matters worse, there were cockroaches in the room’s coffee area. When I reported this to the staff, their only solution was to offer a room change in the middle of the night, which was not practical. This speaks volumes about the hotel’s hygiene standards. I requested to speak with a senior staff member, but was told he was unavailable due to meetings and sales calls outside the hotel, and he never followed up. Overall, this experience was extremely disappointing on multiple levels.

Absolutely Terrible Experience – Avoid at All Costs!had one of the WORST experiences of my life at Ramada Hotel Varanasi. I had booked rooms for 2 days, but I was so disappointed and mistreated that I checked out within just ONE hour of arriving. From the moment I arrived, the staff was unwelcoming and unprofessional. Instead of hospitality, I was met with rudeness and complete lack of courtesy. The way I was treated was absolutely unacceptable for any hotel, let alone one that carries the Ramada name. The rooms were not as advertised, poorly maintained, and far below expectations. Nothing felt clean or inviting. I immediately knew I couldn’t stay there. I tried raising my concerns, but no one cared. No accountability, no apologies – just cold behavior and indifference. This was a total waste of time and money, and it completely ruined the start of my trip. I would NEVER recommend this hotel to anyone. There are many better options in Varanasi that actually care about their guests. Stay away from Ramada Hotel Varanasi.

My stay at the hotel was extremely disappointing. The lack of hygiene was evident, with a strong sewage smell coming from the drains, making the bathroom experience very unpleasant. Cleaning was clearly insufficient, and every time I took a shower, the bathroom became completely flooded, adding to the discomfort and creating a potential safety hazard. However, I would like to acknowledge the kind and attentive staff member who promptly and politely removed the excess water from the bathroom floor every morning after my shower. While his effort was appreciated, it does not change the fact that these issues should not have occurred in the first place. To make matters worse, I had to request the replacement of the refrigerator three times, and even after all these swaps, it still did not work. This showed a complete lack of maintenance and quality control of the equipment provided to guests. I never had access to fresh water to take on my daily visits around the city. This is a basic necessity, especially in a place with high temperatures, yet it was completely overlooked. The lack of proper maintenance and attention to guest comfort is unacceptable. I would definitely not recommend this hotel to anyone.