Ramada Suites Auckland Manukau Pacific Centre

We loved this Ramada hotel! We stayed 9 nights in April 2025 and it was excellent! Our studio had a modern kitchenette (stove, pots, pans, dishes, big refrigerator, large microwave, dishwasher with detergent provided) and a washer/dryer in the bathroom, and it was our home away from home! The bed very clean and comfy. The free breakfast is abundant and delicious, the parking is huge and free, and the staff is so kind and helpful! Only wish there were windows you could open and close in the room (there are floor-to-ceiling windows), otherwise it was perfect. Highly recommend!

Ramada Hotel Manukau – Unprofessional Staff, Misleading Information, Poor Customer Service, and Rude Behavior We arrived at Ramada Hotel Manukau around 11 AM, hoping for an early check-in, but the reception experience was disappointing from the start. The first staff member was unfriendly, didn’t greet us, and gave no helpful information about early check-in — simply stating “check-in is at 2 PM” and asking us to come back later without any apology or assistance. We left and returned in the evening, where a different staff member handled our check-in. Unfortunately, this second staff member was also rude and unprofessional. Initially, we were told by the first staff member that only a $100 bond was needed. However, the second staff member demanded both a $100 bond and additional credit card details. When I explained that we had already paid online and our credit card details were on file, he became argumentative, made faces, and clearly showed he was upset and unhappy to serve us. Reception staff should be welcoming and happy to assist guests, but instead, they made us feel pushed and unwelcome, as if they were not happy to serve us. This rude and impatient behavior made the entire experience stressful. Finally, we got a room, but it was disappointing as well. There was a big, long black iron rod next to the window that made the room feel uninviting. Overall, we did not like the room at all. On checkout day, we arrived at reception at 7 AM, ready to leave early, but no staff was present to assist us or return our bond. We had to wait until 8 AM when someone finally arrived, which delayed our departure. When asked about the reception hours, staff told us they were from 8 AM to 6 PM — contradicting the posted 7 AM to 10 PM schedule. After 8 AM, the staff returned but told us the computer was slow and we had to wait longer. Then, after about 5 minutes, he said we needed to wait until he confirmed a call from another staff member before proceeding. During this time, the staff was extremely rude, telling us we were ridiculous and continuously arguing instead of listening to our concerns. We called customer service to raise our concerns. I explained everything during the call, and the representative promised to speak to his supervisor and help. However, he later said he couldn’t assist, so we still had to wait until 8 AM. I told him that as per the law, a business should provide clear and accurate information, but this hotel provided misleading information and treated us unfairly. Because of this entire experience, we left unhappy and disappointed, and I will never stay at Ramada Hotel Manukau again.

Staff was very Rude and not friendly at all. Even their manager had an unusual attitude towards us and and was talking very rudely even when we were being polite and friendly. Not sure how they choose their staff but definitely need to change them. Stayed in NZ for a week in multiple hotels and loved it but this was our last stay in NZ which ruined the whole thing. Room was so tiny that you can barely walk around the bed and good luck with packing/unpacking your suitcase. There were beer bottles and other rubbish near the edge of the the bed (under the bed) which noticed late as we did late checkin so couldn't complain as their staff only stays till 8:15PM. Only thing we liked is the location as it is close to the airport as we had flight the next day.