Ramada Suites By Wyndham Kuala Lumpur City Centre

I stayed at this hotel for just one night, and overall, the experience was okay. The highlight of our stay was definitely the beautiful view from our room—it really stood out and made the visit feel special. The location is also great, with the local market just a short walk away. One of the cutest and most unique things about the hotel was their service robot! Whenever we needed something, they sent their bot with the item—it was not only efficient but also super adorable and added a fun touch to our stay. On the downside, the breakfast, which was included in our package, was a bit underwhelming. The taste was average, and the variety of options was quite limited. If you’re looking for a place with a great view, a convenient location, and a touch of tech charm, this hotel is worth considering for a short stay.

I’d rate this hotel a 2/10 — and that’s only for the decent view from the room. Everything else was disappointing. From the start, the toilet seat was stained, and the bathroom was unclean — completely unhygienic. There was no hand soap provided either. The staff, barring a few polite bellboys, were extremely rude and unaccommodating. No one helped us with our luggage during check-in or check-out. When we requested a late checkout, it was denied without any effort to be flexible. Later, when we asked to safely leave our luggage, we were told that if anything goes missing, it’s on us — shocking and unacceptable for a hotel of this brand. To add to that, the food was below average, lacking both quality and taste. Overall, the experience was frustrating, unhygienic, and soulless. This is not what you expect from a Ramada-branded property. Would not recommend, especially for international travelers expecting even basic courtesy and professionalism.

The rooms are spacious, but the service, particularly the employees at the reception, is subpar. On the first day, I overheard them yelling at a customer for simply asking for directions. I also witnessed an employee deny my request to have my luggage brought down. Despite being a four-star establishment, the service is lacking. Even when I inquired about ice and honey to alleviate a minor fall, the response was that I needed to come down. To the management as a piece of advice , in the hospitality business, the most important element is customer service and you guys don’t have the right people!!!