Raouf Hotels International Sun Hotel

Amazing hotel. The food was phenomenal and staff went above and beyond to make us happy and were very attentive. The hotel location has a really nice beach area. The walk on the beach is so peaceful and you can see so many fish swimming by on the sandbar. Very cool. Highly recommend!!

This hotel is worst hotel ever everything is bad especially the staff do not go there this place gives Egypt a bad reputation doesn't come close to 1 star only one word disgusting

1. Unhelpful and unfriendly staff: The hotel's staff was consistently unhelpful and had a dismissive attitude towards guests. They seemed uninterested in providing any assistance or addressing concerns. 2. Lack of professionalism: The staff displayed a lack of professionalism by being rude, impolite, and even condescending towards guests. This behavior created a hostile atmosphere and made the overall experience unpleasant. 3. Slow response time: The staff was slow in responding to requests and inquiries, resulting in frustration and inconvenience for guests. It seemed as though their lack of urgency contributed to a low-quality level of service. 4. Poor communication skills: The hotel staff struggled with effective communication, leading to misunderstandings and confusion. Their inability to convey information clearly added to the frustration and dissatisfaction experienced by guests. 5. Inadequate problem resolution: When faced with issues or complaints, the hotel staff failed to provide satisfactory solutions. They either ignored the problems or attempted to shift the blame onto guests, leaving them feeling unsupported and unheard. 6. Lack of attentiveness: The staff lacked attentiveness to guests' needs and preferences. Simple requests, such as room service or extra amenities, were often overlooked or forgotten, leaving guests feeling neglected and undervalued. 7. Inconsistent service quality: The service provided by the hotel staff was highly inconsistent. Some staff members seemed competent and attentive, while others displayed a complete lack of professionalism and customer service skills. This inconsistency contributed to an overall negative experience.