RedDoorz Premium near Grand Batam Mall

The room need to be refurnished, many equipment was broken such as toilet which hasn't its cover and the chair that just a plastic chair used to be in warung bakso. The service isn't that good either, need to be warmer and more kind to guest. And the most terrible thing is I'm experiencing blackout even there is a genset but not turning on automatically. Hope its management improve those things

Sigh, what a shameless business operator. This is NOT 4-star, not anywhere near to deserve the use of premium. Not near to Grand Batam mall (not walkable), do quick google search and you will realize there is no suitable walking path to the mall. This is a scam. Please do not be cheated by this place - level 2 units we requested for change of rooms, filled with aftermath heavy smoke smell, mold everywhere (look up from the walls), stinky toilet, smell from sink, water from pipes are yellowish with stench, air conditioner is not controllable and smells full of pollutants. Refer to the attached photos. We felt ill from just one night coz we checked in a tad late and checked out immediately the next day, forfeiting 2 fully paid nights. Kindly note that NONE of the rooms has windows, very bad living condition and not recommended even for a night. Complete rundown. Fyi, we did a quick search and realized that Reddoorz took over the Cardinal Lucky star (2-star hotel), zero maintenance left to waste. Their working level are people who smokes at the lobby and walkway even below the ‘no smoking’ sign. I hope the operator gets their just desserts, or at least stay in such conditions to feel welcomed.

The moment I entered the room there was a weird stench. The carpets are full in stains, the wallpapers are peeling, the bed have stains and the whole room is just very dusty and dirty.