Reflection on the Sea

We booked to stay for a few days, then when we walked into the two bedroom, ocean front apartment in 'Reflections on the Sea', we didn't want to leave. The view was spectacular over Coolangatta - Greenmount Beach. The apartment was clean, comfortable and contained everything needed for a short or long stay. The staff members we encountered were friendly and helpful. Cafe's, Bars and shops are within walking distance. We will be back.

We've been loyal guests of the Reflections properties in Coolangatta almost every year since they were first built, almost 20 years ago, booking both directly and through private platforms. Up until recently, we’ve always enjoyed our stays and found the accommodation and properties to be well-maintained and comfortable. Unfortunately, our most recent stay at Reflections on the Sea was a significant letdown. When we visited in February last year, we noticed the property was starting to look tired, but we gave it the benefit of the doubt and decided to return this week. Sadly, it’s only deteriorated further since then. The unit we stayed in was in very poor condition. It was filthy — thick dust, mould on the blinds and ceiling, and a strong musty, mouldy smell throughout the space. The furniture was putrid and dirty, far below the standard you'd expect from a premium property charging these rates. The general cleanliness was severely lacking, with cupboards that clearly hadn’t been wiped down in some time, and glass shower screens that were stained from neglect, not wear. While we understand the apartments are individually owned and strata-titled, they are still managed under the Reflections brand — and with that comes a responsibility to maintain a minimum standard, particularly regarding cleanliness, hygiene, and general upkeep. We checked in after hours and didn’t raise the issues with management, but with only a short stay, we didn’t feel it was worth the hassle — especially knowing that other apartments are in a similar condition. Given the amount of newer accommodation now available in the Coolangatta and Kirra area, we’ll definitely be looking elsewhere next time.

When I first arrived I was greeted with staff making disgusted faces at me, like I know i weight 600 pounds but don't have to make it obvious. The staff were not helpful as they ignored most of my request and when I would go eat they would minimize my food order. Also when I was on the balcony of my room SOMEBODY started peeing on me and I saw that they had a staff uniform on. Very disappointed with this place, I flew 2 hours and paid $2000 in total for this holiday. For sure will not be coming back here.