Regenta Central Lucknow

I recently stayed at Regenta Central, Lucknow, and while I truly appreciated the hospitality and responsiveness of the staff, I feel compelled to point out some issues that need urgent attention. We had booked the **Royal Suite**, but unfortunately, the **AC wasn’t working**. I requested the staff to look into it, and they tried their best, but eventually had to **shift us to another room**. The new room was quite nice, with good interiors and overall ambiance — but the **AC again was not up to the mark**. Additionally, **hot water wasn’t available in the tap**, and even after waiting for a long time, it didn’t work properly. While we visited in the summer, I can only imagine how inconvenient this would be in winter. Again, I want to **emphasize that the staff was very courteous and helpful** — they are doing a commendable job with the resources available to them. The issues seem to be related to **infrastructure and maintenance**, which I hope the hotel management or higher authorities will address soon. This place has great potential, but it urgently needs **renovation and better facilities** to truly offer a comfortable experience.

Great location and well-designed rooms — the bathrooms were clean and had all the essentials. That’s where the good part ends. The staff was rude and completely unwelcoming, which really ruined the experience.From the moment we checked in, there was this coldness — no warmth, no sense of hospitality. It genuinely felt like they were doing us a favour by letting us stay there. On top of that, there were frequent power cuts, and no one seemed bothered or apologetic about it. For the price and reputation, I expected basic courtesy and smoother service. Disappointed. It’s frustrating because the property has potential. But if you're looking for a pleasant, smooth, and welcoming experience — I’d suggest looking elsewhere unless they seriously work on their service and basic infrastructure.

I am writing to express my disappointment with my recent experience at Regenta Central Lucknow, which marks the second time I have felt let down by your services. During this stay, I faced significant inconvenience due to non-functional air conditioning. Despite changing rooms three times, I was not provided a room with a properly working AC: Room 4115 – AC was completely non-functional. Room 4114 – AC not cooling, no fridge, broken mirror, faulty flush, and several non-working lights. Room 4112 – AC worked for about 2 hours and then stopped cooling altogether. While the staff was courteous and tried to be supportive, they were unable to resolve the issue. I now understand why each room has a ceiling fan — seemingly to compensate for malfunctioning AC units, which is not expected at this price point or standard of service. This follows an earlier disappointing experience: Last year, I had to cancel my booking due to a sudden family emergency. I had informed the management in good faith and was verbally assured a credit for a future stay, with no terms discussed at the time. However, when I reached out 10 months later to utilize that credit, I was told that the credit validity was only 3 months — a condition that was never communicated earlier. Despite multiple requests, not even a complimentary meal was offered as a goodwill gesture. Both experiences reflect poorly on guest service and post-booking support. I hope you will take this feedback seriously and work toward improving both the maintenance of your property and transparency in guest communication.