Relais & Châteaux Hotel Burg Schwarzenstein

Highly recommend. The moment we arrived for our two night stay, we were met by Cosima Gretzke, she made us feel very welcomed and explained everything to us. She also escorted us to our Castle room, which was very roomy and nicely decorated. Cosima is a great asset to the Burg Schwarzenstein organization. The breakfast was very good in a beautiful room overlooking the vineyard and the Rhyne river below. We enjoyed dinner one evening and the food and staff where excellent. We really enjoyed their Johannisberger Schwarzenstein "M" Riesling !

Disappointing Experience for a Relais & Châteaux Property While the setting and concept hold promise, our stay fell short of expectations. Upon arrival, the front desk staff were indifferent and unwelcoming—offering no assistance with luggage, which is surprising for a property of this caliber. Our room was dusty and with a clogged shower that should have been addressed before our arrival. Small details like these matter, especially when a hotel presents itself as part of the prestigious Relais & Châteaux network. Unfortunately, the lack of service and attention to basic comfort overshadowed what could have been a charming experience.

This is the third time we stay at this hotel. Every time a normal experience and thought I wanted to try the non-main house room. The price for the main house is about the same as the room I booked (