Renaissance Bengaluru Race Course Hotel

I really loved this place, they are making a lot of renovations now to make the experience even better! Hope the experience gets even better after the renovation! The staff at the hotel were absolutely nice, kind and friendly. They took my feedback very positively to improve the experience further! I would like to say special thanks to Pandey and Aparna for their great effort to make things better! I will be coming back here very soon and gonna go for the best suite room.

I recently stayed at your hotel during a business trip to Bangalore and would like to share my feedback. Unfortunately, my stay did not meet expectations. While the room was decent, there were several issues that affected my experience. The television was not functioning initially, and the washroom door got jammed, which was quite inconvenient. I also found the bed uncomfortably soft, which impacted my rest. The food offerings did not suit my taste, and the service at the bar was below par, lacking attentiveness and professionalism. Considering the overall experience, I did not feel the stay offered good value for the money. I hope you will take this feedback constructively to improve your services for future guests.

I was assigned a room directly opposite the service lobby, which remains open at night and causes consistent noise past midnight. This severely disrupted my sleep and led to headaches and immense discomfort. Adding to the ordeal, today at 2 PM, when I tried to get some daytime rest, I was again disturbed this time by construction noises from renovation work in the property. Astonishingly, only after this disturbance was a room change even considered basic rest should be a given, not something guests must fight for. It's basic courtesy for a brand like Marriott to disclose ongoing renovations on their website so guests like me can make an informed choice. The absence of this transparency is deeply disappointing. Overall, a pathetic experience. The only reason this review isn’t a zero-star rating is due to the housekeeping staff and some other staff, who were courteous and professional.