Renaissance Lucerne Hotel

We had a great stay at this hotel! The staff was very friendly, and celebrated us with acknowledging our honeymoon. We received a complimentary upgrade for the first time ever, and it was the only hotel during our honeymoon to do so. The room was very nice, the bathrooms are very small though, and there is minimal counter space, even in a suite. The shower didn’t have a door either, so water got everywhere. The location is 5 minute walk to everything you could need, and has many restaurants nearby. We highly recommend and had a great stay!

We had an absolutely wonderful experience staying here. Our room was spotless, linen was plenty and bath products high quality. The fitness center & guest lounge were all a very nice touch. All Hotel Concierge were attentive, kind and helpful. Housekeeping was a standout. Thank you for taking great care of us 🙏🏻

We stayed here for 2 nights. O got a text message saying our room was ready around 8am. That was great since we had an early flight ✈️. We arrived at the hotel and they wouldn't let us check in. Said our room wasn't yet ready and the text was in error. They held our luggage and we went to walk around and got lunch. We came back around 1:30pm and our room still wasn't ready. They have almost no where to wait, 2 uncomfortable chairs down front. We went upstairs to a lounge. They kept making us wait and refused to honor the text message that said our room was ready. We talked to a supervisor who was no help. Turns out they were saving all the rooms for Viking Cruise guests! Giving them all available rooms ahead of us who had been waiting hours to get into our room after a long flight!! This was so rude and made us feel low class. Do not recommend this hotel.. You will be put at the end for room checkins. We paid too much money to be treated like that.