Renaissance Meadowlands Hotel

I was very impressed by the cleanliness of this hotel. The lobby was beautiful and our room was spotless. Housekeeping came while we were out and did an incredible job cleaning our room. We also ate from the hotel restaurant, the waitress was very nice and the food was very good. We had the steak & potato, Cesar salad, and the kids pizza which was surprisingly big for a kids meal. Overall, a very pleasant experience.

We stayed here two nights, a group of 56 (51 high school students/5 adults) on a 3-day trip to New York. The rooms were nice, comfortable, clean, in good shape, and having a micro fridge was really convenient. The staff was courteous, friendly, and helpful. Our tour company had arranged for two breakfasts at the hotel for our group, and the food was surprisingly good--fruits, cereal, juice, bagels, muffins, scrambled eggs, sausages, country potatoes, coffee. Service was excellent. Location was perfect, not *too* close to the city so as to be annoyingly loud, but not so far that we had a long bus ride at the end of the day. Bed was really comfortable--I normally don't sleep well in hotels and I think it's usually due to mattress quality. I slept like a rock both nights. Didn't get to take advantage of any of the amenities (business center, restaurant, pool?, fitness center, but if they're anything like the treat of the hotel I'm sure they're great. 10/10 would stay here again.

Beware of disgusting mattresses and dirty, cut up sheets. Housekeeping does not come in to make up the room, take out the trash, or make up the bed. We were told after calling that housekeeping doesn’t touch beds if there is stuff left on the bed, to which there was not so I don’t understand why we still didn’t have full service. However this cleaning policy never told upon arrival because customer service at the front desk is abysmal with an incredibly rude lady who had an airpod in her ear and didn’t call us when the room was ready and acted like she couldn’t be bothered. We called three times to have housekeeping fix several issues in our room including the dirty sheets. They refused to come saying they “left for the night” but left before the shift was over at 10:30pm. They could conveniently drop off towels in the morning but ignored everything else. When the bed was finally able to be remade, it was left without a mattress protector (which doesn’t surprise me considering the biohazards left by other guests) and no duvet cover. I gave my flat sheet over to the other bed so that the filth and bacteria would not touch my guest’s face. Not to mention, my duvet was cut up like someone threw a box of razor blades in the washer machine. The shower was so filthy and unclean that we kept slipping on the floor and every time we slipped, grabbing the shower bar that was loose from the wall which I imagine is the case due to these unsafe conditions. The only saving grace this place has is Steven at the front desk. Now we understand that this place was extremely busy due to WWE events happening, but we had been incredibly patient up until check-out. However, do not advertise that the hotel is sold out if management cannot accommodate for the increased foot traffic and turnover.