Renaissance Montreal Downtown Hotel

This is a review of the rooftops patio. I was there on a Saturday at lunch with my daughter, we were waited on but Pierre and we had the best time! He gave us flawless service. He chilled the wine, he was attentive but not too much. I highly recommend.

Terrible customer service from reception and management. Stayed one night. Room was spacious, nicely decorated but beds were just about adequate - not comfortable. Air con very loud. My main complaint is that when I asked if I could stay another 1 or 2h beyond my Bonvoy membership 2pm late checkout, I was offered to pay as much than for the whole stay! I didn’t appreciate this and hurried out of the room not to incur steep dishonest charges instead of taking a power nap before driving back to New York. As I rushed out I forgot my toiletries in the bathroom - circa 300$ of perfume and skin products. Obviously I never heard back from hotel and was never offered to pay for shipping back home of my belongings.

The stay overall was good. However, the room service was awful. We had ordered breakfast at 10am. At 10.45am, the restaurant said they never received the order. At 11.30am, the front desk ans the restaurant said they had no idea what happened. By noon, we realized we are never getting our breakfast and had to head out with hungry kids in tow. They did give us a complementary breakfast in the restaurant for the next day. While the food was good, we never got cutlery or water for most of our time eating there. Overall, I wouldn’t mind staying there because of the location. NEVER eating there though