Renaissance Shanghai Yu Garden Hotel on the Bund by Nanjing Road

1. Great location. Easy access to the Yu Garden, the Bundt, and the Nanjing road shopping area. 2. It is possible to book a family room with 2 queen size beds, to accommodate families of 4 persons. In most Chinese hotels, you can get only 2 single beds per room. 3. Nice breakfast with great service. Will definitely recommend and come back later

We stayed here in April and May of 2025.. The location of this property is fantastic. It is near shops, restaurants, walking distance to Yu Gardens, Nanjing Road and an easy taxi to all the other areas. The entire staff was absolutely wonderful and professional! We had a seamless check-in and check out. The bell service and concierge helped us with ordering taxis and storing our luggage. The breakfast buffet staff were friendly and accommodating. We used the pool one evening, and again, the staff was very nice. Our room #719 had the perfect view of the tops of Yu Gardens and the lights of some of The Bund buildings! Housekeeping was very thorough and attentive, always replenishing water bottles and towels. They checked in with us regularly to see if we needed anything including laundry service. We even experienced a mishap where we accidentally left credit cards in the taxi on our way to the airport. We called the hotel and worked specifically with Zoey Hu at the front desk who was able to recover the credit cards from the taxi driver. What would have been a very stressful situation, Zoey Hu went well above and beyond to save our day. Top notch service!! Thank you, Zoey Hu!!!! I've stayed at this hotel in 2019 and I'm so glad that we chose to stay here again.

I recently stayed at this hotel and had a mixed experience. Unfortunately, my stay started off on a disappointing note—the check-in agent failed to notify me when my room was ready, which caused some unnecessary waiting and confusion. Additionally, I booked a city view room on the 9th floor expecting a nice view, but was disappointed to find it overlooked an abandoned piece of land. On a more positive note, the concierge service was excellent—knowledgeable, attentive, and truly helpful throughout my stay. The breakfast buffet was also a highlight, offering a great variety of fresh and tasty options to start the day right. Overall, while there were some letdowns, certain aspects of the service helped redeem the experience.