Renaissance Suzhou Hotel

It's a nice hotel with a great location. A big shopping mall is 10 minutes walking, and two metro stations are nearby as well. The room was spacious and modern. There's also a pool, gym and sauna. I didn't try these facilities though. I'll probably stay here again should I crossed paths with this city.

Clean and spacious room. Very kind and informative staffs. Location is very good.

Stayed here for 3 nights in June 2023. Overall, a very pleasant experience. All the staff I spoke to had a good command of English. The room was spacious but felt dated. I like the way the toiletries are controlled, but easily available upon request. Laundry was done according to request. Buffet breakfast was amazing, the best spread and quality by far amongst all my stays in China. The spread had western options whiles remaining true to Chinese breakfast options and not forgetting the wide range of pastries. Everyone at the buffet restaurant worked in harmony. I even had the pleasure of chatting with the chef on one of the mornings. Not forgetting to mentioned the Club Lounge. I was in awe with the variety they served during Happy Hours in the evening. Good food, desserts, fruits, beers, wine. From the Club Lounge, there is a beautiful view of Central Park. The one area that needs improvement at the Club Lounge is to serve cocktails. While they had all the necessary spirits and mixers to make cocktails, the staff do not know how to make cocktails. However, when they could not make Mojitos or Margaritas as I requested, the staff did show some effort in making some of their own concoctions. I definitely appreciated that. The only concern i had was that there was a blatant disregard for the no smoking policy inside the hotel. I stayed on the 9th floor and every morning as I open the room door to head to the elevator and every evening, from the elevator to the room, I can smell the disgusting odor of cigarette smoke. As I look on the floor, I can see cigarette ash. With so many CCTVs everywhere, I am shocked that the hotel security still allow patrons to smoke inside. This is something the management should address seriously. On a positive note, I absolutely enjoyed my time at the R Bar. Was there on a late Friday evening. There was a live performer singing English and Chinese songs, the staff were prompt and courteous and there was a good selection of draught beer.