Renaissance Wuhan Hotel

From the moment when we first contacted the hotel from the U.S. to our current stay in room 1012 and 918, I can't say enough great things about the Renaissance Wuhan as a somewhat nitpicky Marriott Titanium member!!! Wuhan was one of the cities that I looked forward to the most during my return to China since the shutdown. The guest services (Cora, Rawena, and the rest of the front desk staff were so helpful and accommodating) right from the start!!! I was meeting up with my aunt and cousins on this trip, and this outstanding staff proactively upgraded one of the rooms to a Club suite so we had more space to sit and reminisce about family and life in general (thank you)!!! The executive lounge was fantastic as well, Timo, Locke, and others were so helpful and caring about every single tiny detail. Certain seats in the 21st floor have eye popping views of the iconic Wuhan skyline (so impressed with the resilient citizens, unprecedented times create unprecedented people). The dinner hors d'oeuvres were delicious (curry beef, leg of lamb and oysters along with the other items, drinks, fresh fruits, and pastries)!!! Housekeeping came everyday during the morning/afternoon to freshen up the room. I didn't have the kids with me on this trip so we didn't get a chance to try out the state of the art gym (poor excuse for myself after all the eating) and the immaculate looking pool!!! I won't go into details about breakfast, it was simply our favorite meal of the day (countless number of selections, east and west), perfect way to start each day!!! The location of the hotel is convenient as well, just a 5 minute walk to Yuejiazui station (line 4 and line 8). It has easy access to both Wuhan train stations and Tianhe airport. Overall, I just can't thank this prestigious property and every staff member (Cora, Rawena, Locke, Timo, and others) enough for making this the perfect stay for us during our first ever visit to Wuhan!!! I would recommend the Renaissance Wuhan most highly and will definitely be back with the family in the future!!!

For the same price, you can stay somewhere much nicer and in a better location. Rooms are extremely outdated and dirty. My first room reeked and had a loud air purifier running on full blast in it. Rooms have extremely dirty and stained carpets. Service was polarizing. Executive lounge and fitness centers had excellent service. Front desk had pretty poor service.

The check in process at this hotel was ok. However, the room was soooo hot upon arrival (28c or more) that I had to immediately turn on the ac. As soon as the ac started running, my room smelled like smoke. It was so strong that I had to use my inhaler to breathe. After much arguing with the front desk staff the following morning, I was able to get another room which was marginally better. Due to the smokey room and poor service, I would not recommend starting here.