Resort Del Mar Emotion

Our family stayed at Resort Del Mar Emotion this summer, and we really enjoyed our time there. The room was comfortable, clean, and cozy, with a nice view of the sea from the balcony. The beach is rocky, so water shoes are recommended, but it didn't affect our enjoyment because the sea was beautiful, clear, and warm. We appreciated the helpful and friendly staff. The food was tasty. We recommend Resort Del Mar Emotion for families looking for a relaxing and enjoyable seaside holiday.

The room was nice and the food was very good, so the hotel has great potential. It also has a very beautiful, child-friendly beach right on the hotel grounds, as well as great jogging routes in the surrounding area – perfect for families and active guests. However, the service was disappointing. When we checked in, no one at the reception greeted us with a simple “welcome” – something I’ve never experienced before at a hotel. At the buffet, you have to wait a long time before anyone comes to take your drink order, which really lowers the overall dining experience. It doesn’t take much for this hotel to become top-class, but the staff clearly need proper service training to meet guests’ expectations. Another issue is the dining area. The noise level is extremely high, making it almost impossible to have a normal conversation. Some soundproofing or acoustic improvements are definitely needed. With a bit more focus on service and comfort, this could easily be an excellent hotel.

The hotel complex is visually very attractive, with well-maintained surroundings and modern facilities. Unfortunately, my personal experience was heavily impacted by the poor attitude of the staff and the way a major issue was handled upon arrival. When we arrived, our room smelled strongly of cigarette smoke, despite the hotel’s claim that all rooms are non-smoking. I asked for a room change, but the front desk informed me that the hotel was fully booked and instead offered to “clean” the room. However, this cleaning involved only spraying a strong disinfectant or air freshener in such a quantity that the air became difficult to breathe. Even though I also requested a refund due to the unavailability of another room, this was firmly refused by the hotel staff. As I was traveling with my four-year-old daughter, who was already tired, I decided to try staying in the room and airing it out. Unfortunately, even with the large balcony doors open, it didn’t help — I developed a headache, irritation in my eyes and nose, and noticed blood traces when blowing my nose. When my daughter started coughing in her sleep, I packed up our things, carried her sleeping into the car, and at midnight began searching for another hotel. What was perhaps most frustrating was the complete lack of interest from the front desk staff — and at times, their attitude was even unpleasant. None of the receptionists were willing to come and inspect the room. One even responded, “Why would I do that?” — something I find totally unacceptable for a hotel of this supposed standard. Whenever I asked to speak with a manager, I was told one wasn’t available. Not once during the entire situation was I given the opportunity to speak with someone in charge. Only after filing an official complaint was I offered a new room the next day afternoon — which was fine, and I decided to stay. Upon further request, the hotel offered one complimentary dinner for us, worth €56. However, I believe this compensation is far from adequate. The cost of the unused night was much higher, not to mention the additional expenses (a different hotel, night-time relocation with small kid, health discomfort, and a ruined first impression of our holiday). This situation — which a professional hotel should be able to manage with empathy and flexibility — was completely mishandled. Despite the beautiful setting and modern facilities, the lack of proper response from the staff was enough to discourage me from considering a return visit.