Resort La Battigia Beach & Spa
Trapani · Italy · Via Scampati
About Resort La Battigia Beach & Spa — Luxury Boutique Hotel in Trapani
Resort La Battigia Beach & Spa is an exceptional 4-star hotel in Trapani, Italy. Guests enjoy a distinctive experience combining world-class facilities including kids club, bar, beach club, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
Beautiful hotel, the hotel staff were so accommodating and kind throughout our stay. The sea view and mountain view from the room is beautiful, there is a very nice pool and there is a free shuttle to take guests straight to the beach of the sister hotel. Even though there are not many shops near the hotel, nearby towns are easily accessible by taxi and have lots of shops and restaurants to explore. We are especially thankful to Antonio who helped arrange a taxi for us late at night when we were unable to find any taxi from a nearby town! Excellent service, thanks for a lovely stay.
The sister Hotel Battigia disappointingly double booked our room, so we ended up at Resort La Battigia. Lovely rooms and dining area. Ample parking and a shuttle bus to run you to the beach. Staff are extremely friendly and super helpful. We ate at the restaurant and the food is good. The mixed seafood starter was exceptional and excellent value. Yes, we'd stay there again. As for the Hotel Battigia, not so happy about the way they dealt with us as we booked over six months ago, or to be told two days before arrival, there was no room for us...shame on you!
This establishment has shown a complete disregard for customer service and professionalism. Initially, we were assured in writing that our small dog would be allowed to stay with us. They later demanded our credit card details via email to confirm the booking. When we refused due to EU GDPR concerns regarding unsecured payment methods, they arbitrarily changed their stance, claiming that dogs were no longer allowed. Additionally, we advise against calling them, as their staff will hang up on you and offer no apology for their unacceptable behavior. This deceptive and inconsistent conduct is nothing short of a bait-and-switch. We were left frustrated and exhausted by the entire ordeal. We’ve shared this experience with our family and social circle and strongly recommend others avoid this place. Be cautious, as their practices appear both unethical and misleading.