Rimonim Jerusalem

Absolutely Disgraceful – Avoid at All Costs! I had the serious misfortune of staying at the Shalom Hotel in Bayit Vagan, Jerusalem, and I can confidently say it was one of the worst hotel experiences I’ve ever had. First off, the hotel is practically a construction site. The majority of the building is under heavy renovation — noisy, dusty, and chaotic — yet they somehow think it’s acceptable to keep a few floors open to guests without so much as a warning or apology. No disclosure was made about the state of the property when booking or checking in. The reception staff were beyond rude. Not only did they lack any basic manners or professionalism, they outright ignored reasonable questions and responded with hostility and arrogance. I’ve never encountered such an appalling lack of customer service. To make matters worse, the swimming pool — a major selling point — was completely out of service, and of course, this was never mentioned until we asked. And don’t even get me started on the so-called “breakfast” that they have the nerve to charge extra for. In a country known for its generous and fresh Israeli hotel breakfasts, this place serves a sad, miserable plate of two lukewarm scrambled eggs and what looked and tasted like a leftover, possibly spoiled, potato. No buffet. No variety. No pride or care in what they’re serving. It was insulting. This hotel is an embarrassment, and I wouldn’t recommend it to anyone — not even for a night. They should be ashamed of the current state of their operations. Save yourself the stress, money, and disappointment — book literally anywhere else.

Not a great experience - 3 star hotel at most. Very disappointed. Rooms are nice, designed nicely. AC did not work - was very hot in the room. When we requested a room change - they sent an employee to take a look - he messed around for 20 min and said he did nothing and left. After an hour I had to call the front desk again, with bad service I had to walk down to reception to request a room change, where they simply said they'll send an employee again to take another look After not showing up they agreed to change rooms - the second room was just as hot and the AC did not work on cold only on fan. The third room finally cooled a bit but definitely did not work below 71 degrees. Breakfast was nice though the staff poorly treated the buffet. Rooms: 4/10 (because of poor AC) Service 3/10 (just deal with it attitude) Breakfast: 8/10 ( nice variety, Hot food )

The worst experience staying in a hotel. The rooms very dirty. They do not clean and only put clean towels. Unsafe place, I left some personal items to be able to travel to Jordan and pick them up when I returned to Jerusalem and when I arrived they simply told me that they had lost them, that maybe some other guest had taken them, they told me all of the above without taking responsibility for it, They did not solve anything, they simply disclaimed any responsibility. I would never stay at this hotel again. I hope my comment can save someone from living an experience like this. Don't be fooled the hotel doesn't even look like it does in the photos