Riu Palace Mexico All Inclusive

Only been here a couple of days. Fabulous layout. Plenty of selection in the restaurants. The pools are only small. The staff are wonderful. The rooms are nice and spacious. If you come here you will have a wonderful time.

The hotel has a beautiful beach and overall a nice atmosphere. The food is good and there are plenty of cocktails, although most of them are overly sweet and full of artificial coloring. The rooms are a bit tired and could use some renovation, but everything is generally clean and nicely maintained. There were some consistent issues with housekeeping. Even when we left tips, they would often forget to restock the minibar — no water, no drinks, no refill of the rum. At times, the ashtray on the balcony was not emptied. Coffee in the room is provided, but there’s no cream, which is a small but annoying detail. Also, there’s no toilet on the beach — you have to walk all the way to the main restaurant. The beach shower is also quite far, and there are not enough palm trees, so you constantly have to move around to find some shade. In the last few days of our stay, the beach became full of seaweed, and unfortunately, they stopped cleaning it up altogether. It was impossible to swim. On the positive side, the animation team was great — lots of fun activities and entertainment. The à la carte restaurants were very tasty, and the main buffet had a wide variety of options. However, most dishes included milk, which was a problem for me since I have a dairy intolerance (both lactose and casein). There were very few dairy-free options available, which made meals a bit difficult. But the biggest issue happened toward the end of our stay. A bag with medications — very important ones for the digestive system, worth at least €200 and brought from Germany — disappeared from the room. It had been sitting in the same place for the entire vacation, and suddenly it was gone. When we reported it to the reception, they simply sent a cleaning supervisor and the housekeeper to “look for it” in the room. Neither of them spoke English, and of course, the bag was never found. The reception staff just shrugged it off and offered no help or apology. This was extremely disappointing and unacceptable. Because of that experience, I cannot fully recommend this hotel, despite the nice beach and good food. The lack of responsibility and care shown by the staff when something serious happened really ruined the overall impression.

I just got back from the Riu place Mexico. This place is run down and un maintained. I had to sleep in a mold infested mattress. Your staff refused to give me a refund for my stay when I alerted them of the problem so I can go stay somewhere else. Instead I was forced to stay here . Having booked 3 rooms this is very disappointing that everyone of the rooms had the same issues . I did mentioned to one of the managers that we saw on our final day there about this and she said to write you an email. When they were there the staff was on there best behavior. Willing to help and listen . Other than that it felt like an episode of the white lotus trying to get the staff to help . I had to spend 2 hours looking for a new room and was eventually provided something with less mold. sheets are stained yellow and beds are falling apart Extremely disappointed in the hotel the Riu has gone down hill . Vacationers beware