Riviera Hotel Beirut

Wonderful location and amazing panoramic sea view. One of the best sunsets in Beirut. Great team all over the place. Front office team lead by a great leader Wael does everything possible to make you comfortable and work on your satisfaction. We had a great time in the resort and it was a perfect getaway. Highly recommended for both families and couples.

I am writing to express my deep disappointment following my recent stay at Riviera Hotel in Beirut, which I booked through your platform. Unfortunately, the experience was far from what was promised. The room was not clean, the mattress was extremely uncomfortable, and the shower was broken. The hotel itself is outdated and poorly maintained. Breakfast was not a buffet as advertised, but rather a few plates placed on the table. The jacuzzi and even some beach chairs required additional payment, which felt very greedy for a hotel of this supposed standard. Staff interactions were cold and unwelcoming, lacking any genuine hospitality. What upset me the most is that the photos and descriptions on Agoda are completely misleading. They paint a picture of a luxurious, comfortable stay—when in reality, it was the opposite. I trusted Agoda to provide accurate information, and I feel let down. This has been one of my worst hotel experiences, and it has severely shaken my trust in your platform. I hope you take this feedback seriously and reconsider your listing of this hotel—or at least ensure that future guests are not misled as I was.

Disappointing Stay – Poor Service, Discrimination, and Not Family-Friendly Our stay at Riviera Hotel Beirut was very disappointing. We booked a Classic Room but were given a smaller Standard Room. Staff gave conflicting explanations, which felt misleading. As a family, we felt clearly unwelcome. Our children were constantly stared at, and we were told several times they were “too loud” – even though they were just walking around or not sitting still. There were no child-friendly facilities at all – not even a small slide, swing, or play area. At the pool, it was obvious that women in burkinis are not welcome – a discriminatory and unacceptable attitude for a hotel that claims to be international. In short: poor service, biased treatment, and definitely not family-friendly. We do not recommend this hotel.