Riviera Mackay
Mackay · Australia · 5 7 Nelson St
About Riviera Mackay — Luxury Boutique Hotel in Mackay
Riviera Mackay is an exceptional 4-star hotel in Mackay, Australia. Guests enjoy a distinctive experience combining world-class facilities including parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
We have stayed here numerous times and it was very good but this time the room was not very good, the lounge was dirty and covered in stains, the carpet was worn out looked like a dog had been sleeping on it and the balcony ceiling and walls and furniture was covered in mildew. Very disappointed ☹️.
Disgusting rooms and service. We had stains on the carpet, the room smelt and we had brown/red splatters in the bathroom which looked like blood. Checked out immediately and asked for a refund which they refused because the hotel manager thinks that’s clean enough. Such disappointing service and response from the hotel. Would not recommend staying here.
Yuck 🤢 Smelt like a meth lab, no signs of cleanliness. Shower floor was dusty with a layer of grime… The entire apartment had a thick layer of Smokey smell to it - no matter how much air we let in, we could never get rid of it. The entire hallway of level 8 smelt like an off onion. I don’t know whether it’s the bin shoot on a hot day or something is decaying in one of the apartments… gross. The one elevator that services the entire 10 floors works double time, sometimes the wait was about 10 minutes just to go to the lobby. The apartment furniture had gross stains all over everything. I would feel embarrassed leasing such a disgrace. Do not stay here.