Roami at Factors Row

I like to start these reviews by giving my background as a public health inspector. Worked for the state of Alabama for 7 years. We stayed at this location 7/9-11/2025. Check-in was seamless! They sent an email and that was all we needed. The room was clean and spacious! The linen was clean and in good condition. There’s a full kitchen available with any utensil needed for cooking. We didn’t use any but it’s there. No pool but there’s an exercise room with a workout station. Also there’s two community rooms that are AWESOME. Would be a great setting for a photo shoot. My only gripe is with parking and that’s more of a New Orleans issue. If you’re driving please plan for parking. You can walk to all of the sights from here however you gotta budget for parking. There’s a lot right across from this location but is $50 for 24 hours. Street parking is available (and free after 8pm) but limited to 2-hrs during the day. We will stay at this location again for sure!

Pros- Close to Bourbon St and other attractions. Cons - Not very clean Window do not open in some rooms so the room can damp after a shower. I caught a worker spraying air fresher around instead of actually cleaning the room. There is no security at the building

If you look at reviews I've made in the past you'll see that I take care to give credit to jobs well done and typically refrain from posting negatively. I believe every business can have occasional set backs and shouldn't be judged by one situation. However, when a company fails to do the right thing and intentionally puts profit before safety and well-being, I'm compelled to share that experience. That is exactly what happened with Roami at Factors Row. After waking to my children telling us there are bugs in their bed, we investigated and took several pictures, positively identifying several bed bugs at various stages of their life cycle. We alerted the company via text and phone call and eventually email as well. It took an entire day of back and forth communication just to get switched to another room. We were only in town for a few days to enjoy a birthday weekend and one of them was taken up with communicating with the hotel. At no point did they offer to discount the room price let alone refund our purchase. My children have bites on their bodies and we have photos of the bugs, but because their cleaning staff couldn't find anything, and the pest control company that came 3 days later didn't see anything (after the room was cleaned) they feel that there is insufficient evidence. Please look at the photos I've included with this review and tell me if you think you would deserve a refund for sleeping in a room that had these pests and had a third of your vacation ruined. Not to mention all the effort we had to take to prevent bringing them back to our home. Please don't stay at this location and if you can avoid the company altogether that would be your safest bet. They don't care about their guests, or their health, only their profit.